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The #1 automation software for contact centers and customer service teams

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Activechat is the world’s #1 AI-powered customer service automation software built for contact centers and customer service teams to improve their performance, automate routine tasks, and grow customer satisfaction.

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platform

What we do

Customer Service Automation
Self-Service Automation
Contact Center Analytics

Conversational Marketing
Knowledge Management

How we do it

CUSTOMER SERVICE AUTOMATION
Live chat automation
Live chat routing
Customer Service CRM
SMS Automation
Multi-channel Customer Service
Team Management
Migration Assistance

SELF-SERVICE AUTOMATION
Intent Detection
Automated Question Answering
Natural Language Chatbots
Visual Chatbot Builder
SOP automation
Self-service integrations
Agent training

CONVERSATIONAL MARKETING
E-commerce chatbots
Bulk messaging
Lead Generation Chatbots
Visitor Tracking
Facebook Messenger Ads

KNOWLEDGE MANAGEMENT
Automated Knowledge Extraction
Text Clustering
Large Language Models
AI chatbot fine-tuning

CONTACT CENTER ANALYTICS
Message Clustering
Sentiment Detection
Live Chat Analytics

Company

Resources

About Us
Pricing
Implementation Program
Integrations
Platform Manual
Conversational AI Academy

Contact us

+1 (302) 353 1653

ask@activechat.ai

1013 Centre Road
Wilmington, DE 19805

Existing users

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