MESSAGE CLUSTERING
Build Better NLP Chatbots With Real-World Conversational Data
Analyze thousands of real customer messages to identify intent patterns and build chatbots that actually understand what people mean.
Trusted by customer service teams worldwide
“I love the amount of control you have. I've used other customer service automation tools which seem quite limited compared to Activechat. Other tools seem to have a rigid enough flow for conversations whereas Activechat's core setup is built on flexibility.”
Ray M., CEO, Computer Software
Understand Your Customers Better And Help Them Reach Their Goals
AI-powered clustering groups similar messages together so you can see exactly what customers are asking — even when they phrase it differently.
See Where Automations Fit Best Into Your Customer Service
Identify your highest-volume query clusters and prioritize automation where it will have the biggest impact.
“I like Activechat because it is very complete and has an easy-to-use interface, it allows us to serve customers in the best way as if it were a real person without the client noticing it very much. Also this system can be integrated with other applications in order to create a unique tool.”
Charles B.R., Manager, Internet Services
Handle Every Conversation In The Best Possible Way
Use cluster insights to train intent models that respond accurately to natural language variations your customers actually use.
Improve Your Chatbot With A Click Of A Mouse
Review clustered messages, approve new intents, and instantly update your bot's knowledge base without engineering support.
Customer service teams love Activechat
Join thousands of businesses already transforming their customer service
Jorge Edel A.
CEO, Veeme Media
“Since we installed it, the response rate has been amazing. Having a way to automate my customer service was one of the best decisions ever made. With Activechat, we answer most requests instantly.”
Tanzir R.
Product Designer
“We used it for the WooCommerce shop. The bot automatically pulled all the data from the store, and users could place orders via chat on Facebook Messenger. Setup took a couple of minutes. Fastest way to build a bot.”
Harish M.
CEO, E-Learning
“The architecture of using skills is amazing as it saves us a lot of time. After a tiny bit of learning, it becomes a perfect tool which you cannot look beyond. The support is fantastic as they are ready to listen to us and take necessary action to meet our needs.”
Ready To Discover More About Message Clustering And NLP Chatbots?
Sign up for a product demo today