Use your existing conversation logs from other platforms (Zendesk, Hubspot, Livechat, etc) to build and train natural language chatbots on actual conversations between your customers and support agents.
In-depth conversational analytics automatically groups your customers’ messages into topics, which can be easily automated or routed to a human agent.
This allows you to identify areas of improvement for your customer service team, and ensure that every customer interaction is valuable. By using conversational analytics, you can help your team to provide a better customer experience and improve your business.
Identify repeated patterns in your customer service and build automations that save time and effort for your agents.
Help your team scale their customer service and improve the customer experience. By automating repetitive tasks, your team can focus on more complex issues and provide a better overall experience for your customers.
Smart message routing uses AI to understand the content of each message and match it with the right agent or Bot, based on skills, language, and other factors. This ensures that every conversation is handled quickly and efficiently, and that no customer is left waiting.
One of the best ways to ensure that your chatbot is providing the best possible experience for your users is to constantly train and update it. As your chatbot interacts with more users, it will have more data to work with and will be able to better learn and respond to user input.
CEO, Veeme Media
“Since we installed it, the response rate has been amazing. Having a way to automate my customer service was one of the best decisions ever made. With Activechat, we answer most requests instantly.”
Product Designer
“We used it for the WooCommerce shop. The bot automatically pulled all the data from the store, and users could place orders via chat on Facebook Messenger. Activechat had a prebuilt template, so all I had to do was replace the default names with my store name. Setup took a couple of minutes. Fastest way to build a bot.”
CEO, E-Learning
“The architecture of using skills is amazing as it saves us a lot of time. After a tiny bit of learning, it becomes a perfect tool which you cannot look beyond. The support is fantastic as they are ready to listen to us and take necessary action to meet our needs.”
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