SENTIMENT DETECTION
Identify And Respond To Customer Sentiment In Real-Time
Understand how your customers truly feel in every conversation and take action before frustration turns into churn.
Trusted by customer service teams worldwide
“I love the amount of control you have. I've used other customer service automation tools which seem quite limited compared to Activechat. Other tools seem to have a rigid enough flow for conversations whereas Activechat's core setup is built on flexibility.”
Ray M., CEO, Computer Software
Empathize With Your Customers And Understand Their Feelings
Real-time sentiment scoring analyzes every message and surfaces emotional signals so agents and bots can respond with appropriate empathy.
Measure Customer Satisfaction In A Non-Intrusive Way
Infer CSAT and customer effort scores from conversation content — no survey required, no customer interruption.
“I'm pretty new to chatbot development but this tool is fantastic. I am easily able to create basic bots for my clients and get them up and running. The amount of functionality in the system is incredible.”
Glenn Wallace, Online Marketing Consultant,
Predict Customer Churn Before It Happens
Sentiment trends over time identify at-risk customers before they cancel, giving your team the chance to intervene proactively.
Make Your Customers Happy With Emotional AI
Bots powered by sentiment detection adapt their tone dynamically — staying calm with frustrated customers and enthusiastic with happy ones.
Customer service teams love Activechat
Join thousands of businesses already transforming their customer service
Jorge Edel A.
CEO, Veeme Media
“Since we installed it, the response rate has been amazing. Having a way to automate my customer service was one of the best decisions ever made. With Activechat, we answer most requests instantly.”
Tanzir R.
Product Designer
“We used it for the WooCommerce shop. The bot automatically pulled all the data from the store, and users could place orders via chat on Facebook Messenger. Setup took a couple of minutes. Fastest way to build a bot.”
Harish M.
CEO, E-Learning
“The architecture of using skills is amazing as it saves us a lot of time. After a tiny bit of learning, it becomes a perfect tool which you cannot look beyond. The support is fantastic as they are ready to listen to us and take necessary action to meet our needs.”
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