Sentiment Detection

Identify and respond to customer sentiment in real-time

Tune into the emotions and feelings that your customers are expressing. Activechat automatically tracks the words they use, the tone of their voice, and their message sentiment. Thanks to these cues, you will be able to respond accordingly and provide the customer with the support they need.

360° Customer Service Automation Platform

Emotions Detection

Empathize with your customers and understand their feelings

One of the challenges of customer service is dealing with customers who are angry, frustrated, or otherwise unhappy. This can be difficult to do, as it can be hard to tell how a customer is feeling.

With Activechat, you can pinpoint conversations that go south and handle them in the most efficient way through human interaction.

customer service automation software
Live chat data mining

Sentiment Analytics

Measure customer satisfaction in a non-intrusive way

NPS is a popular metric for measuring customer satisfaction, but it has its limitations. For example, it doesn’t take into account the context of customer feedback.

Sentiment analysis can help you overcome these limitations by providing a more nuanced understanding of your customers’ needs and expectations. With sentiment analysis, you can track the overall tone of customer feedback, identify specific areas of concern, and compare customer sentiment over time.

Opinion mining

Predict customer churn before it happens

Keep track of customer behavior and look for patterns that might indicate that a customer is unhappy about your product or service.

Identify these patterns early, and take steps to prevent the customer from churning. This could involve reaching out to the customer and addressing their concerns, or offering them a discount on your product or service.

self-service automation
Multichannel customer service

Mood detection

Make your customers happy with emotional AI

Being a customer service representative is not easy. You have to be patient, understanding, and helpful, even if the customer on the other end is angry, frustrated, or upset. But what if there was a way to take some of the burdens off of your customer service reps, and make your customers happier in the process?

Enter emotional AI with Activechat.

Emotional AI is a branch of AI that is designed to read and respond to human emotions. This technology is revolutionizing the customer service industry, try it today.

Customer service teams love Activechat

Jorge Edel A.

CEO, Veeme Media

“Since we installed it, the response rate has been amazing. Having a way to automate my customer service was one of the best decisions ever made. With Activechat, we answer most requests instantly.”

Tanzir R.

Product Designer

“We used it for the WooCommerce shop. The bot automatically pulled all the data from the store, and users could place orders via chat on Facebook Messenger. Activechat had a prebuilt template, so all I had to do was replace the default names with my store name. Setup took a couple of minutes. Fastest way to build a bot.”

Harish M.

CEO, E-Learning

“The architecture of using skills is amazing as it saves us a lot of time. After a tiny bit of learning, it becomes a perfect tool which you cannot look beyond. The support is fantastic as they are ready to listen to us and take necessary action to meet our needs.”

Ready to discover more about sentiment detection in customer service automation?

Sign up for a product demo today