Automated Question Answering

Make information your customers are looking for easily available

Activechat is using large language models (LLMs) to automatically extract knowledge from your business documents and respond to questions with up to 95% accuracy

360° Customer Service Automation Platform

Knowledge Extraction Software

Build your knowledge base in seconds

It takes just a couple of mouse clicks to upload your knowledge assets (like website links, PDFs, documents, etc) and train the AI model on that data. 

Once you have it in place, Activechat can instantly respond to any question on that data with up to 95% accuracy. 

  • Provide automated responses to your customers
  • Share the knowledge with your team
  • Search for answers in natural language 
Knowledge Management System
Smart Conversation Routing

Smart Conversation Routing

Focus on most important requests and automate everything else

First things first. Activechat makes it easy to pick specific topics that require human attention or automated scenario and can respond in natural language to everything else. 

You can easily combine three fundamental chatbot technologies (decision trees, natural language understanding, and question answering) into a unique mix that best fits the purpose of your conversational AI project.

Employee Onboarding software

Get your new hires inside your company faster

Instead of digging through hundreds of pages of manuals and instructions, your team can just ask questions in natural language and instantly get responses that contain up-to-date information.

Automated question answering helps your team members find the data they are looking for and reduces the training time by up to 50%.


Support team management
Self-service platforms integration

AI hints for Live chats

Built for your customers AND your team

Your live chat agents can use AI-generated hints right at their fingertips and stay confident that the information is correct and up-to-date. Activechat extracts the knowledge that your company has and makes sure it’s easily available to every support team member.

Customer service teams love Activechat

Jorge Edel A.

CEO, Veeme Media

“Since we installed it, the response rate has been amazing. Having a way to automate my customer service was one of the best decisions ever made. With Activechat, we answer most requests instantly.”

Tanzir R.

Product Designer

“We used it for the WooCommerce shop. The bot automatically pulled all the data from the store, and users could place orders via chat on Facebook Messenger. Activechat had a prebuilt template, so all I had to do was replace the default names with my store name. Setup took a couple of minutes. Fastest way to build a bot.”

Harish M.

CEO, E-Learning

“The architecture of using skills is amazing as it saves us a lot of time. After a tiny bit of learning, it becomes a perfect tool which you cannot look beyond. The support is fantastic as they are ready to listen to us and take necessary action to meet our needs.”

Ready to discover more about automated question answering?

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