AUTOMATED QUESTION ANSWERING
Make Information Your Customers Are Looking For Easily Available
Build a smart, AI-powered knowledge base that answers customer questions instantly — automatically, accurately, and at any scale.
Trusted by customer service teams worldwide
“I love the amount of control you have. I've used other customer service automation tools which seem quite limited compared to Activechat. Other tools seem to have a rigid enough flow for conversations whereas Activechat's core setup is built on flexibility.”
Ray M., CEO, Computer Software
Build Your Knowledge Base In Seconds
Upload PDFs, web pages, articles, and YouTube videos — Activechat reads them all and makes every piece of knowledge instantly searchable and answerable.
- Upload PDFs and Word documents
- Import web pages and help center articles
- Extract knowledge from YouTube videos
- Sync with Google Drive and Notion
Focus On Most Important Requests And Automate Everything Else
AI automatically identifies your highest-volume queries and builds answer flows that handle them completely without human intervention, freeing your team for complex issues.
“I like Activechat because it is very complete and has an easy-to-use interface, it allows us to serve customers in the best way as if it were a real person without the client noticing it very much. Also this system can be integrated with other applications in order to create a unique tool.”
Charles B.R., Manager, Internet Services
Get Your New Hires Inside Your Company Faster
Give every new team member instant access to everything they need to know — policies, procedures, product details, and customer FAQs — through a single conversational interface.
Built For Your Customers AND Your Team
The same knowledge base that powers your customer-facing chatbot also serves as an internal assistant for your agents, ensuring consistent, accurate answers across every touchpoint.
Customer service teams love Activechat
Join thousands of businesses already transforming their customer service
Jorge Edel A.
CEO, Veeme Media
“Since we installed it, the response rate has been amazing. Having a way to automate my customer service was one of the best decisions ever made. With Activechat, we answer most requests instantly.”
Tanzir R.
Product Designer
“We used it for the WooCommerce shop. The bot automatically pulled all the data from the store, and users could place orders via chat on Facebook Messenger. Setup took a couple of minutes. Fastest way to build a bot.”
Harish M.
CEO, E-Learning
“The architecture of using skills is amazing as it saves us a lot of time. After a tiny bit of learning, it becomes a perfect tool which you cannot look beyond. The support is fantastic as they are ready to listen to us and take necessary action to meet our needs.”
Ready To Discover More About Automated Question Answering?
Sign up for a product demo today