Customer Service Automation implementation

We partner with you for seamless implementation

Activechat isn’t just a customer service automation and automated question answering platform — we are a true technology partner for your business. Our team supports you every step of the way during implementation and beyond to ensure you get the full value from your investment.

360° Customer Service Automation Platform

When you’re ready to get started with Activechat customer service automation software, you’ll have a dedicated implementation specialist to seamlessly guide you through the process and set your live chat automation up for success. Typically, the implementation process is completed over 30-45 days, but your timeline will be customized depending on your schedule.

After implementation is complete, you will have free access to our industry-leading support teams and resources for ongoing assistance and training when needed.

The Activechat implementation process is designed to assist you every step of the way in getting the platform fully operational and customized to meet the unique needs of your contact center. You will get:
 
  • A dedicated Activechat implementation specialist to help you with all of your questions and training needs (we don’t outsource support!)
  • Assistance with data migration
  • Four, 1-hour interactive training sessions over the course of 30-45 days
  • Access to instant, on-demand product training and guided tutorials

Results

At the end of implementation, you can count on three things:

A built out platform

The platform will be operational so you can start automating live chat conversations, build out natural language chatbots, view contact center performance reports, and more

Training for you and your staff

You and your staff will be trained to take full advantage of Activechat powerful feature set including knowledge management system and automated question asnwering

Continued support and learning

You will have access to our knowledgeable, responsible support team who serves as a trusted technology partner to your customer service team or contact center

"I like Activechat because it is very complete and has an easy-to-use interface, it allows us to serve customers in the best way as if it were a real person without the client noticing it very much. Also this system can be integrated with other applications in order to create a unique tool."

- Charles B.R., Internet Services

Customer service teams love Activechat

Jorge Edel A.

CEO, Veeme Media

“Since we installed it, the response rate has been amazing. Having a way to automate my customer service was one of the best decisions ever made. With Activechat, we answer most requests instantly.”

Tanzir R.

Product Designer

“We used it for the WooCommerce shop. The bot automatically pulled all the data from the store, and users could place orders via chat on Facebook Messenger. Activechat had a prebuilt template, so all I had to do was replace the default names with my store name. Setup took a couple of minutes. Fastest way to build a bot.”

Harish M.

CEO, E-Learning

“The architecture of using skills is amazing as it saves us a lot of time. After a tiny bit of learning, it becomes a perfect tool which you cannot look beyond. The support is fantastic as they are ready to listen to us and take necessary action to meet our needs.”

Ready to learn more about customer service automation with Activechat?

Sign up for a product demo today

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