CUSTOMER SERVICE AUTOMATION IMPLEMENTATION
We Partner With You For Seamless Implementation
Our implementation team works alongside you from kickoff to go-live, ensuring your contact center automation delivers results from day one.
Trusted by customer service teams worldwide
When you're ready to get started with Activechat's customer service automation software, you'll have a dedicated implementation specialist available to run a guided implementation process, customized to your timeline. Our team helps you completely avoid confusion by guiding you through each step and setting up the whole platform for you — including installation in 10+ of your channels.
After the initial setup, you'll have full free access to our experts, helping you train your teams and resources for ongoing live chat automation and customer service automation improvements based on your schedule.
The Activechat implementation process is designed to send you our fully-prepared live chat automation softwaretailored and fully functional to power your customer service. You'll get:
- Use all of your customer questions and queries in real time
- Seamless data migration from your existing platform
- Full API integration with your existing business tools
- Access to history, documentation, training content, and guides
Results
At the end of implementation, you can count on these things:
A built out platform
A fully configured Activechat installation tailored to your specific workflows, channels, and team structure.
Training for you and your staff
Comprehensive training sessions for administrators, agents, and team leads so everyone is confident using the platform.
Continued support and learning
Ongoing access to our support team, documentation, and the Conversational AI Academy to keep improving over time.
“I like Activechat because it is very complete and has an easy-to-use interface, it allows us to serve customers in the best way as if it were a real person without the client noticing it very much. Also this system can be integrated with other applications in order to create a unique tool.”
Charles B.R., Manager, Internet Services
Customer service teams love Activechat
Join thousands of businesses already transforming their customer service
Jorge Edel A.
CEO, Veeme Media
“Since we installed it, the response rate has been amazing. Having a way to automate my customer service was one of the best decisions ever made. With Activechat, we answer most requests instantly.”
Tanzir R.
Product Designer
“We used it for the WooCommerce shop. The bot automatically pulled all the data from the store, and users could place orders via chat on Facebook Messenger. Setup took a couple of minutes. Fastest way to build a bot.”
Harish M.
CEO, E-Learning
“The architecture of using skills is amazing as it saves us a lot of time. After a tiny bit of learning, it becomes a perfect tool which you cannot look beyond. The support is fantastic as they are ready to listen to us and take necessary action to meet our needs.”
Ready To Learn More About Customer Service Automation With Activechat?
Sign up for a product demo today