Self-service integrations

Enhance the tools that your team and customers already love

Activechat makes it easy to use advanced conversational AI in any platform or software that you already use for customer service or other purposes

360° Customer Service Automation Platform

self-service automation API

Extend your customer service toolbox with conversational AI

Enhance the standard set of customer service tools with our self-service automation API and access any data that you need. Connect your backends and CRM systems, e-commerce frameworks, mobile apps, and other software through the advanced conversational AI API.

customer service automation software
Live chat data mining

self-service connectivity

Connect your self-service channel to knowledge sources

Easily extract knowledge from your business assets like websites, documents, or support conversations, and share that knowledge with your customers and team.

Make your organizational knowledge easily available in the form of conversation with your clients and employees. 

self-service escalation

Focus on what matters most

Our website concierge helps you detect patterns that require human attention and start a conversation with an agent or chatbot before the customer leaves. 

Build page-specific automations and customize them with personalized data about your customer, or start pro-active conversations when specific patterns are detected.

Conversational Marketing Campaigns
Support team management

self-service platforms

Boost your self-service channels with conversational AI

Embed your virtual assistant or live chat widget into your existing self-service channels (websites, communities, forums, social media, or mobile app).

Use your chatbot or voice assistant as a universal search platform for all your customer support knowledge, documentation, and selfservice content.

Customer service teams love Activechat

Jorge Edel A.

CEO, Veeme Media

“Since we installed it, the response rate has been amazing. Having a way to automate my customer service was one of the best decisions ever made. With Activechat, we answer most requests instantly.”

Tanzir R.

Product Designer

“We used it for the WooCommerce shop. The bot automatically pulled all the data from the store, and users could place orders via chat on Facebook Messenger. Activechat had a prebuilt template, so all I had to do was replace the default names with my store name. Setup took a couple of minutes. Fastest way to build a bot.”

Harish M.

CEO, E-Learning

“The architecture of using skills is amazing as it saves us a lot of time. After a tiny bit of learning, it becomes a perfect tool which you cannot look beyond. The support is fantastic as they are ready to listen to us and take necessary action to meet our needs.”

Ready to discover more about self-service integrations and connectivity?

Sign up for a product demo today