LIVE CHAT TEAM MANAGEMENT
Organize And Manage Your Customer Service Team Easily
Give team leads the visibility and control they need to keep agents performing at their best, every shift.
Trusted by customer service teams worldwide
“I love the amount of control you have. I've used other customer service automation tools which seem quite limited compared to Activechat. Other tools seem to have a rigid enough flow for conversations whereas Activechat's core setup is built on flexibility.”
Ray M., CEO, Computer Software
Organize Your Customer Service Teams Smarter
Create teams, assign roles, set permissions, and build workflows that match your real organizational structure.
Help Your Team Reach Their Peak Performance Faster
AI-generated coaching suggestions, response templates, and real-time hints help every agent improve continuously.
“I'm pretty new to chatbot development but this tool is fantastic. I am easily able to create basic bots for my clients and get them up and running. The amount of functionality in the system is incredible.”
Glenn Wallace, Online Marketing Consultant,
Monitor Every Conversation And Set Performance Alerts
Supervisors can observe live conversations, whisper to agents, and receive instant alerts when service levels drop.
Track Customer Service KPIs With Detailed Dashboards
Individual and team-level dashboards track every metric you care about with daily, weekly, and monthly trends.
Customer service teams love Activechat
Join thousands of businesses already transforming their customer service
Jorge Edel A.
CEO, Veeme Media
“Since we installed it, the response rate has been amazing. Having a way to automate my customer service was one of the best decisions ever made. With Activechat, we answer most requests instantly.”
Tanzir R.
Product Designer
“We used it for the WooCommerce shop. The bot automatically pulled all the data from the store, and users could place orders via chat on Facebook Messenger. Setup took a couple of minutes. Fastest way to build a bot.”
Harish M.
CEO, E-Learning
“The architecture of using skills is amazing as it saves us a lot of time. After a tiny bit of learning, it becomes a perfect tool which you cannot look beyond. The support is fantastic as they are ready to listen to us and take necessary action to meet our needs.”
Ready To Discover More About Live Chat Team Management?
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