CUSTOMER SERVICE AUTOMATION SOFTWARE
Provide World-Class Customer Service At A Fraction Of The Cost
Automate the repetitive, scale the meaningful, and delight every customer — without scaling your headcount.
Trusted by customer service teams worldwide
“I love the amount of control you have. I've used other customer service automation tools which seem quite limited compared to Activechat. Other tools seem to have a rigid enough flow for conversations whereas Activechat's core setup is built on flexibility.”
Ray M., CEO, Computer Software
Boost Your Agents' Performance With AI-Suggested Live Chat Hints
Real-time AI assistance gives your agents the right words at the right time, cutting response times and improving accuracy.
Meet Your Customers Where They Feel Comfortable
Deploy seamless automation across web chat, SMS, Facebook Messenger, WhatsApp, and email from a single platform.
“I like Activechat because it is very complete and has an easy-to-use interface, it allows us to serve customers in the best way as if it were a real person without the client noticing it very much. Also this system can be integrated with other applications in order to create a unique tool.”
Charles B.R., Manager, Internet Services
Improve Your Support Team Performance With AI
Continuous learning from every resolved conversation makes your bots smarter and your agents more efficient every day.
Work Smarter By Getting Crucial Customer Service Insights
Data-driven recommendations help you identify training opportunities, optimize workflows, and reduce support costs.
Frequently Asked Questions
It's a platform that uses AI and rules-based automation to handle customer inquiries, route conversations, assist agents, and provide self-service options — reducing manual workload while improving service quality.
Most Activechat customers have their first automated flows live within 48 hours of setup. Full implementation typically takes 2-4 weeks depending on complexity.
No. Activechat is designed to augment your team, not replace it. Automation handles the repetitive 80% so your agents can focus on complex cases that require genuine human empathy and judgment.
Activechat supports web live chat, SMS, Facebook Messenger, WhatsApp, Telegram, email, and custom API channels. All channels are managed from a single unified inbox.
Customer service teams love Activechat
Join thousands of businesses already transforming their customer service
Jorge Edel A.
CEO, Veeme Media
“Since we installed it, the response rate has been amazing. Having a way to automate my customer service was one of the best decisions ever made. With Activechat, we answer most requests instantly.”
Tanzir R.
Product Designer
“We used it for the WooCommerce shop. The bot automatically pulled all the data from the store, and users could place orders via chat on Facebook Messenger. Setup took a couple of minutes. Fastest way to build a bot.”
Harish M.
CEO, E-Learning
“The architecture of using skills is amazing as it saves us a lot of time. After a tiny bit of learning, it becomes a perfect tool which you cannot look beyond. The support is fantastic as they are ready to listen to us and take necessary action to meet our needs.”
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