Multi-channel Customer Service

Connect with your customers on their preferred channels

Live chat and chatbot software for your website, Facebook Messenger, Telegram, WhatsApp, and SMS, all in one easy-to-use customer service platform.

Multi-channel live chat

Handle every customer service interaction in a single platform

Allow your customers to pick their favorite communication channel for support requests or marketing communication. Your team can handle all conversations, whether in-app, on your website, through social media, or on the phone, in a single interface:

A single interface for all customer service interactions
The ability to handle multiple channels at once
A way to connect with customers on their preferred channel
The ability to track and manage all customer interactions in one place

Multi-channel chatbots

Build conversations once, instantly deploy anywhere

Go beyond specific communication channels and build high-level conversation automations that can be deployed across multiple platforms.

In a world where customers communicate with businesses through an ever–growing variety of channels, it’s important to have a conversation automation strategy that can keep up. With our multi–channel chatbots, you can:

Build conversations once: You don’t need to start from scratch for each channel. Instead, you can build a conversation once, and then deploy it to as many channels as you want.
Connect multiple channels: Our chatbots can handle multiple channels at the same time, so you can reach your customers where they are.
Get insights across channels: See how your chatbot is performing across all channels in one place, and get insights that can help you improve your conversations.

Omnichannel customer service

Integrate your existing customer service tools

Connect Activechat easily to communication channels that your clients and team already love. Use Activechat to provide omnichannel customer service and support on the channels your customers already use: web, mobile, messengers, chatbots, and more.

Activechat integrates with popular customer service tools like Zendesk, Freshdesk, Helpscout, and Intercom, so you can provide the best possible support to your customers.

Live chat and email automation

Automate your inbox with conversational AI

Prioritize inbound email and route every message to the most appropriate agent or respond automatically. Inbound email and chat requests can be automatically routed to the most appropriate agent or responded to automatically, based on criteria you define, such as skills, availability, or custom attributes.

Sales and marketing automation: Qualify and score leads, automate marketing workflows, and track every interaction
Customer support automation: Provide fast, accurate, and personalized customer support at scale

Customer service teams love Activechat

Jorge Edel A.

CEO, Veeme Media

“Since we installed it, the response rate has been amazing. Having a way to automate my customer service was one of the best decisions ever made. With Activechat, we answer most requests instantly.”

Tanzir R.

Product Designer

“We used it for the WooCommerce shop. The bot automatically pulled all the data from the store, and users could place orders via chat on Facebook Messenger. Activechat had a prebuilt template, so all I had to do was replace the default names with my store name. Setup took a couple of minutes. Fastest way to build a bot.”

Harish M.

CEO, E-Learning

“The architecture of using skills is amazing as it saves us a lot of time. After a tiny bit of learning, it becomes a perfect tool which you cannot look beyond. The support is fantastic as they are ready to listen to us and take necessary action to meet our needs.”