Live Chat Team Management

Organize and manage your customer service team easily

Every live chat agent is unique, and so should be their tasks and workload. Train and manage your support team effortlessly.

360° Customer Service Automation Platform

Live Chat Agent Assignment

Organize your customer service teams smarter

Use advanced message queueing and smart routing to deliver every conversation to the most appropriate team member.

With Activechat, you can quickly and easily route conversations to the right team member based on skills, location, or language. You can also use message queueing to ensure that no customer is left waiting.

customer service automation software
Live chat data mining

Live Chat Agent Onboarding

Help your team reach their peak performance faster

Reduce the training time and instantly share customer service best practices and organizational knowledge with every team member.

  • Centralize your training materials and track your team‘s progress
  • Easily identify which agents need more training
  • Share conversational hints across the whole team

Live Chat Supervision

Monitor every conversation and set performance alerts

Automatically track every customer service interaction and use AI tools to measure customer sentiment and agent performance. Identify areas where improvement is needed and make the necessary changes with a click of a mouse.

Use advanced search tools to find conversations by context, topic, or customer data.

Self-service platforms integration
Live chat performance tracking

Live chat performance tracking

Track customer service KPIs with detailed dashboards

Get actionable insights on your support team performance by extracting important data from every conversation.

See how your team is doing and identify areas for improvement with built-in or customized performance reports and automation suggestions.

Customer service teams love Activechat

Jorge Edel A.

CEO, Veeme Media

“Since we installed it, the response rate has been amazing. Having a way to automate my customer service was one of the best decisions ever made. With Activechat, we answer most requests instantly.”

Tanzir R.

Product Designer

“We used it for the WooCommerce shop. The bot automatically pulled all the data from the store, and users could place orders via chat on Facebook Messenger. Activechat had a prebuilt template, so all I had to do was replace the default names with my store name. Setup took a couple of minutes. Fastest way to build a bot.”

Harish M.

CEO, E-Learning

“The architecture of using skills is amazing as it saves us a lot of time. After a tiny bit of learning, it becomes a perfect tool which you cannot look beyond. The support is fantastic as they are ready to listen to us and take necessary action to meet our needs.”

Ready to discover more about Live Chat team management?

Sign up for a product demo today