Live Chat Team Management
Organize and manage your customer service team easily
Every live chat agent is unique, and so should be their tasks and workload. Train and manage your support team effortlessly.

Every live chat agent is unique, and so should be their tasks and workload. Train and manage your support team effortlessly.
"I'm pretty new to chatbot development but this tool is fantastic. I am easily able to create basic bots for my clients and get them up and running. The amount of functionality in the system is incredible. You can basically do anything with this builder from NLP to ecommerce bots. Love it!"
Use advanced message queueing and smart routing to deliver every conversation to the most appropriate team member.
With Activechat, you can quickly and easily route conversations to the right team member based on skills, location, or language. You can also use message queueing to ensure that no customer is left waiting.
Reduce the training time and instantly share customer service best practices and organizational knowledge with every team member.
"I feel that ActiveChat will become the Industry standard of chatbot building in no time. The entire team is very responsive and they fix any issues reported quickly."
Automatically track every customer service interaction and use AI tools to measure customer sentiment and agent performance. Identify areas where improvement is needed and make the necessary changes with a click of a mouse.
Use advanced search tools to find conversations by context, topic, or customer data.
Get actionable insights on your support team performance by extracting important data from every conversation.
See how your team is doing and identify areas for improvement with built-in or customized performance reports and automation suggestions.
CEO, Veeme Media
“Since we installed it, the response rate has been amazing. Having a way to automate my customer service was one of the best decisions ever made. With Activechat, we answer most requests instantly.”
Product Designer
“We used it for the WooCommerce shop. The bot automatically pulled all the data from the store, and users could place orders via chat on Facebook Messenger. Activechat had a prebuilt template, so all I had to do was replace the default names with my store name. Setup took a couple of minutes. Fastest way to build a bot.”
CEO, E-Learning
“The architecture of using skills is amazing as it saves us a lot of time. After a tiny bit of learning, it becomes a perfect tool which you cannot look beyond. The support is fantastic as they are ready to listen to us and take necessary action to meet our needs.”
© 2023 - Activechat, Inc
Made with ❤ in Kyiv, Ukraine 🇺🇦
Please choose a time slot that works best, and make sure you invite other team members who can be interested in automating your company’s customer service and knowledge management.
ChatGPT by OpenAI is smashing the media headlines around the world. In just two months of its existence, this technology opened more use cases than blockchain in 13 years.
But did you know that you can easily build your own natural language chatbot with similar technology, trained and fine-tuned on your own knowledge data?
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