Live Chat Team Management
Organize and manage your customer service team easily
Every live chat agent is unique, and so should be their tasks and workload. Train and manage your support team effortlessly.
Live Chat Agent Assignment
Organize your customer service teams smarter
Use advanced message queueing and smart routing to deliver every conversation to the most appropriate team member.
With Activechat, you can quickly and easily route conversations to the right team member based on skills, location, or language. You can also use message queueing to ensure that no customer is left waiting.
Live Chat Agent Onboarding
Help your team reach their peak performance faster
Reduce the training time and instantly share customer service best practices and organizational knowledge with every team member.
- Centralize your training materials and track your team‘s progress
- Easily identify which agents need more training
- Share conversational hints across the whole team
Live Chat Supervision
Monitor every conversation and set performance alerts
Automatically track every customer service interaction and use AI tools to measure customer sentiment and agent performance. Identify areas where improvement is needed and make the necessary changes with a click of a mouse.
Use advanced search tools to find conversations by context, topic, or customer data.
Live chat performance tracking
Track customer service KPIs with detailed dashboards
Get actionable insights on your support team performance by extracting important data from every conversation.
See how your team is doing and identify areas for improvement with built-in or customized performance reports and automation suggestions.
Customer service teams love Activechat
Jorge Edel A.
CEO, Veeme Media
“Since we installed it, the response rate has been amazing. Having a way to automate my customer service was one of the best decisions ever made. With Activechat, we answer most requests instantly.”
Tanzir R.
Product Designer
“We used it for the WooCommerce shop. The bot automatically pulled all the data from the store, and users could place orders via chat on Facebook Messenger. Activechat had a prebuilt template, so all I had to do was replace the default names with my store name. Setup took a couple of minutes. Fastest way to build a bot.”
Harish M.
CEO, E-Learning
“The architecture of using skills is amazing as it saves us a lot of time. After a tiny bit of learning, it becomes a perfect tool which you cannot look beyond. The support is fantastic as they are ready to listen to us and take necessary action to meet our needs.”