Self-service automation software

Help your customers find the answers, right when they need Them

From question answering to complex support process automation, self-service automation software helps you bring more value to your clients at a smaller cost.

360° Customer Service Automation Platform

Automated question answering

Skip the chatbot and share your organizational knowledge easily

Activechat automatically extracts the knowledge from your websites and documents and responds to questions that customers may ask. All you need to do is upload your business knowledge assets (website links, PDFs, or text documents), and click the button to train the AI model. 

Say goodbye to manual scripting and building hundreds of interaction scenarios.

Automated question answering
Self-service platforms integration

Self-service platforms integration

Integrate self-service automation into your existing workflows

Aivechat operates as a fully integrated system with your existing tools and processes. Our API can solve all kinds of tasks from question answering to SOP automation.

AI-driven Intent detection

Satisfy the needs of your customers more efficiently

Route every conversation to the most appropriate agent or automation right from the start. Activechat does the heavy lifting in the background to understand the conversation context and detect customer’s intent, and you choose how every intent should be handled.

Support team management
Natural language Chatbots

Natural language Chatbots

Build advanced natural language chatbots with no code

Our state-of-the-art visual chatbot builder combines three essential chatbot technologies – decision trees, natural language generation, and question answering. 

Based on the natural human conversation framework of events and contexts, Activechat makes it extremely easy to automate every possible customer service scenario.

Frequently Asked Questions

What is self-service automation software?

Self-service automation software helps your customers reach their goals in their day-to-day interactions with your business. It automates the routine, repetitive and error-prone tasks done by customer service representatives and makes the process more efficient, accurate, and scalable.

The software is usually built on an automated or AI-powered knowledge base or rules engine that can be customized to your unique requirements and includes the ability to interact with customers and service agents through email, web chat, voice, and other channels.

Self-service automation software can help you:

  • Reduce customer service calls andtickets.
  • Improve customer satisfaction and loyalty.
  • Increase operational efficiency.
  • Improve the accuracy of your service data.
  • Increase customer selfservice adoption.
  • Reduce the need for costly, complex, and inflexible call center technologies and expensive call center agents.

What can self-service automation software do?

The selfservice automation software is designed for handling the most common customer service requests and queries. The uses can be divided into the following categories:

  • Provide self-help: the software can guide the user to the necessary information or perform a procedure without involving the customer support staff.
  • Guide the customer: this software is used to guide the customer through the selfservice process (like making an order or scheduling an appointment).
  • Analyze and identify: self-service automation allows the customer support team to identify the customers’ behavior, recognize the most common problems, and determine the most frequent complaints. 
  • Find and solve: this tool is used by the customer support staff to search for the solution of the most frequent problems. The support workers can use this tool to search for FAQs, manuals, help articles, and other forms of support.

What do I need to start using self-service automation?

Regardless of whether you’re a small business or a mid to large size company, a lot goes into keeping your customers happy. From answering their inquiries to following up with emails to marketing your business to attract new clients, it’s easy to lose a considerable amount of your work day on routine work instead of your core tasks. 

Self-service automation software adoption takes the headache out of customer support tasks like answering questions, entering data, creating accounts, lengthy back and forths for appointment scheduling, and marketing your company. Activechat self-service automation software does all of the menial work for you so that you can focus your energy where it matters most—your business. It’s as simple as signing up for a free demo and seeing how Activechat can help you take your customer service to the next level.

How do I choose the self-service automation software?

Selecting the right self-service automation software is a crucial step in automating customer support. Its important to understand your customer service workflow, your goals, and whether you have the internal resources to implement the system.

Your customer service workflow can be complicated and nonlinear. As a customer, you may start a request for help with a live chat, then escalate to a phone call or email, and then follow up with a website forum if youre still unable to resolve your issue.

Once you know what youre trying to achieve, you can start to look for customer service automation software. Here are some questions you should be able to answer about the software:

  • How will the software fit into your current customer support workflow?
  • Is the software flexible enough to meet your needs?
  • Is the software easy enough for your team to use?
  • Is it easy for customers to use?

Schedule a personal demo today to see how you can improve your self-service channel with Activechat.

Customer service teams love Activechat

Jorge Edel A.

CEO, Veeme Media

“Since we installed it, the response rate has been amazing. Having a way to automate my customer service was one of the best decisions ever made. With Activechat, we answer most requests instantly.”

Tanzir R.

Product Designer

“We used it for the WooCommerce shop. The bot automatically pulled all the data from the store, and users could place orders via chat on Facebook Messenger. Activechat had a prebuilt template, so all I had to do was replace the default names with my store name. Setup took a couple of minutes. Fastest way to build a bot.”

Harish M.

CEO, E-Learning

“The architecture of using skills is amazing as it saves us a lot of time. After a tiny bit of learning, it becomes a perfect tool which you cannot look beyond. The support is fantastic as they are ready to listen to us and take necessary action to meet our needs.”

Ready to discover more about self-service automation?

Sign up for a product demo today