Boost your contact center efficiency with a live chat automation platform that offers semi-automated agent onboarding, instant knowledge sharing, customer service automation, automated question answering, and in-depth live chat analytics.
Build complex customer service automation scenarios and trigger them automatically with natural language understanding tools.
Activechat helps you boost your customer service by providing:
Instantly extract the knowledge from your business documents and share it with your customer service team.
Activechat is using the most recent AI technology like large language models to extract knowledge from your websites and documents, and shares that knowledge with your agents by suggesting the best possible response in every situation.
Help your customer service team make informed decisions by embedding analytics dashboards right where they need them.
Get valuable insights and knowledge from your existing conversation logs and other data.
Activechat makes it easy to dig deep into your conversation logs and extract valuable knowledge:
CEO, Veeme Media
“Since we installed it, the response rate has been amazing. Having a way to automate my customer service was one of the best decisions ever made. With Activechat, we answer most requests instantly.”
Product Designer
“We used it for the WooCommerce shop. The bot automatically pulled all the data from the store, and users could place orders via chat on Facebook Messenger. Activechat had a prebuilt template, so all I had to do was replace the default names with my store name. Setup took a couple of minutes. Fastest way to build a bot.”
CEO, E-Learning
“The architecture of using skills is amazing as it saves us a lot of time. After a tiny bit of learning, it becomes a perfect tool which you cannot look beyond. The support is fantastic as they are ready to listen to us and take necessary action to meet our needs.”
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