Live Chat Automation Platform

Help your live chat agents work smarter and faster with AI

Boost your contact center efficiency with a live chat automation platform that offers semi-automated agent onboarding, instant knowledge sharing, customer service automation, automated question answering, and in-depth live chat analytics.

360° Customer Service Automation Platform

AI-assisted live chat

Instantly automate frequent customer service requests

Build complex customer service automation scenarios and trigger them automatically with natural language understanding tools.

Activechat helps you boost your customer service by providing:

  • automated intent detection
  • question answering
  • live chat hints for agents
  • visual chatbot builder
customer service automation software
Live chat data mining

Live chat hints

Improve agent performance with AI-generated hints

Instantly extract the knowledge from your business documents and share it with your customer service team. 

Activechat is using the most recent AI technology like large language models to extract knowledge from your websites and documents, and shares that knowledge with your agents by suggesting the best possible response in every situation.

Live chat analytics

Centralize your live chat KPIs and get actionable insights

Help your customer service team make informed decisions by embedding analytics dashboards right where they need them.

Every company is different; that’s why we’ve designed our live chat analytics with custom functionalities for your specific needs. 
  • Select specific reports from the library
  • Create custom dashboards and reports
  • Easily manipulate your data to your needs
  • Save your custom report templates for later use
Customer Service Analytics
Support team management

Live chat data extraction

Never miss that significant conversation again

Get valuable insights and knowledge from your existing conversation logs and other data.

Activechat makes it easy to dig deep into your conversation logs and extract valuable knowledge:

  • Group messages by topics automatically
  • Detect easily automated scenarios
  • Pin-point interactions by customer behavior
  • Extract sentiment data from conversations 

Customer service teams love Activechat

Jorge Edel A.

CEO, Veeme Media

“Since we installed it, the response rate has been amazing. Having a way to automate my customer service was one of the best decisions ever made. With Activechat, we answer most requests instantly.”

Tanzir R.

Product Designer

“We used it for the WooCommerce shop. The bot automatically pulled all the data from the store, and users could place orders via chat on Facebook Messenger. Activechat had a prebuilt template, so all I had to do was replace the default names with my store name. Setup took a couple of minutes. Fastest way to build a bot.”

Harish M.

CEO, E-Learning

“The architecture of using skills is amazing as it saves us a lot of time. After a tiny bit of learning, it becomes a perfect tool which you cannot look beyond. The support is fantastic as they are ready to listen to us and take necessary action to meet our needs.”

Ready to discover more about AI-powered live chat automation platform?

Sign up for a product demo today