Sales conversations automation - Live chat and GPT-powered chatbots

Knowledge Management System

Easily manage and share organizational knowledge across your team and customers

Organize and share your company’s knowledge base in a central repository. Allow your team to easily access and search for the information they need.

360° Customer Service Automation Platform

knowledge management process

Extract the knowledge from your business assets automatically

Extract structured data from unstructured data sources (e.g. PDFs, emails, meeting minutes, chat transcripts, scanned documents) with our powerful AI engine.

Once you upload and process documents (which usually takes just a couple of hours), you get an advanced AI model able to respond to any question on that data with up to 95% accuracy.

Knowledge Management System
Large Language Models

Large Language Models

Get the most of your data with large language models

Large language models are the most recent advancement in conversational AI. They can respond to questions, organize data, extract knowledge from documents, etc.

Organizational knowledge management

Create, share, use, and manage your organizational knowledge easily

It takes just a click of a mouse to add or remove knowledge assets from your conversational AI project. 

This knowledge repository can be used by your customers (as part of the self-service automation process), by your support agents (as an information source and AI suggestions engine), and by your whole team as a reliable source of knowledge about your business.

Live chat data mining
Automated question answering

Chatbot fine-tuning

Fine-tune your conversational AI system on the fly

Keep your customer service automation system relevant and up-to-date as your business changes and evolves.

Fine-tuning is one of the most challenging tasks in building natural language bots. Activechat does all the heavy lifting in the background, providing your agents with a clean and easy-to-use fine-tuning interface.

Frequently Asked Questions

What is knowledge management system?

The term knowledge management system refers to a software application that is used to capture, store, organize and retrieve business information. Knowledge management systems are built to help employees share their expertise and knowledge with their colleagues and other employees. The software can be also used to share companys knowledge and expertise with vendors, suppliers, partners and customers. By doing so, businesses can facilitate the sharing of information and knowledge, making the employees and the organization more productive and efficient.

Why proper knowledge management is important for customer service automation?

When an organization invests in customer service automation the first question comes to everyones mind isHow much ROI we can get?

There are many factors that can help to increase customer service automation ROI. One of the most important factors is proper knowledge management. A poorly designed knowledge base will create many problems. For example, poor knowledge base design may cause high cost to implement customer service automation, poor costeffectiveness, poor customer service experience, and low customer service quality.

Besides storing and organizing your organizational knowledge assets in a unified manner, Activechat provides a convenient conversational interface to access that knowledge. Instead of searching for the information, your employees and customers will be able to ask questions and get answers instantly, without any manual scripting.

What are the objectives of knowledge management in context of customer service?

Dealing with huge amounts of data is one of the biggest challenges in customer service. Support agents often have to dig into duplicate, low-quality, and incomplete data, and a lot of knowledge is owned by specific employees only. 

When you’re spending a considerable amount of your customer service budget on software and hardware,  it’s extremely important to make sure that you are using it efficiently, and bringing real value to your customers. Here’s where the knowledge management system comes into play:

  • It helps you ensure that your agents and customers have immediate access to accurate information on all your products and services
  • It helps your support employees provide consistent and accurate information across the whole team
  • It helps you manage the data that you collect through the customer service process.  

What do I need to start using knowledge management system?

No matter what size of data you have, organizing it in a central repository is a quick and easy process with modern AI technology.

Building a central conversational hub for all your operational knowledge is a great step towards customer service automation and improved agent onboarding. It’s as simple as signing up for a free demo and seeing how Activechat can help revolutionize your organizational knowledge management system.

Customer service teams love Activechat

Jorge Edel A.

CEO, Veeme Media

“Since we installed it, the response rate has been amazing. Having a way to automate my customer service was one of the best decisions ever made. With Activechat, we answer most requests instantly.”

Tanzir R.

Product Designer

“We used it for the WooCommerce shop. The bot automatically pulled all the data from the store, and users could place orders via chat on Facebook Messenger. Activechat had a prebuilt template, so all I had to do was replace the default names with my store name. Setup took a couple of minutes. Fastest way to build a bot.”

Harish M.

CEO, E-Learning

“The architecture of using skills is amazing as it saves us a lot of time. After a tiny bit of learning, it becomes a perfect tool which you cannot look beyond. The support is fantastic as they are ready to listen to us and take necessary action to meet our needs.”

Ready to discover more about knowledge management systems?

Sign up for a product demo today