CUSTOMER SERVICE CRM
Drive Agent Efficiency And Keep Track Of Every Customer Interaction
A purpose-built CRM designed for customer service teams — not sales. Every conversation, note, and data point in one unified view.
Trusted by customer service teams worldwide
“I love the amount of control you have. I've used other customer service automation tools which seem quite limited compared to Activechat. Other tools seem to have a rigid enough flow for conversations whereas Activechat's core setup is built on flexibility.”
Ray M., CEO, Computer Software
A Complete Customer Service CRM System In A Single, Organized Place
Consolidate customer profiles, conversation history, tags, and notes into a single interface your agents will actually love using.
Get A Complete Overview Of The Customer Journey
See every touchpoint — from first message to latest resolution — in a clear, chronological timeline.
“I like Activechat because it is very complete and has an easy-to-use interface, it allows us to serve customers in the best way as if it were a real person without the client noticing it very much. Also this system can be integrated with other applications in order to create a unique tool.”
Charles B.R., Manager, Internet Services
Advanced Custom Fields To Capture The Data You Need, When You Need It
Create unlimited custom fields for any data type and automatically populate them through conversation flows.
Boost Customer Service Tools That Your Teams Already Love
Native integrations with your existing helpdesk, e-commerce platform, and business tools keep your workflow smooth.
Customer service teams love Activechat
Join thousands of businesses already transforming their customer service
Jorge Edel A.
CEO, Veeme Media
“Since we installed it, the response rate has been amazing. Having a way to automate my customer service was one of the best decisions ever made. With Activechat, we answer most requests instantly.”
Tanzir R.
Product Designer
“We used it for the WooCommerce shop. The bot automatically pulled all the data from the store, and users could place orders via chat on Facebook Messenger. Setup took a couple of minutes. Fastest way to build a bot.”
Harish M.
CEO, E-Learning
“The architecture of using skills is amazing as it saves us a lot of time. After a tiny bit of learning, it becomes a perfect tool which you cannot look beyond. The support is fantastic as they are ready to listen to us and take necessary action to meet our needs.”
Ready To Discover More About The Customer Service CRM And Visitor Tracking?
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