Customer Service CRM
Drive agent efficiency and keep track of every customer interaction
Approach every client in the unique and most efficient way, and keep track of every message and interaction

Approach every client in the unique and most efficient way, and keep track of every message and interaction
Our CRM for customer service helps to drive efficiency, close tickets faster, increase client satisfaction and accelerate the growth of your business:
Track every event and interaction on your website and incorporate that knowledge into customer service automation routines.
Collect valuable client data and merge it into conversations, incorporating workflow automation for customer service for personalized messaging and happy clients.
Activechat stores all kinds of data (from birthdays to order history) in customers’ attributes and provides advanced tools to operate and update that data on the fly.
Activechat easily integrates into any existing customer service framework with our extensive set of APIs and platform connections.
Two-way API connection allows you to use core Activechat functionality in any tool of your choice – like chat systems, contact center software, or another customer service CRM.
CEO, Veeme Media
“Since we installed it, the response rate has been amazing. Having a way to automate my customer service was one of the best decisions ever made. With Activechat, we answer most requests instantly.”
Product Designer
“We used it for the WooCommerce shop. The bot automatically pulled all the data from the store, and users could place orders via chat on Facebook Messenger. Activechat had a prebuilt template, so all I had to do was replace the default names with my store name. Setup took a couple of minutes. Fastest way to build a bot.”
CEO, E-Learning
“The architecture of using skills is amazing as it saves us a lot of time. After a tiny bit of learning, it becomes a perfect tool which you cannot look beyond. The support is fantastic as they are ready to listen to us and take necessary action to meet our needs.”
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