Customer Service CRM

Drive agent efficiency and keep track of every customer interaction

Approach every client in the unique and most efficient way, and keep track of every message and interaction

360° Customer Service Automation Platform

"Easy-to-use and very functional platform to build smart customer service automations. The Activechat team is very helpful and quick to respond, even assisting with setting up our projects."

- Randy M., Real Estate Services

Customer service Management

A complete customer service CRM system in a single, organized place

Our CRM for customer service helps to drive efficiency, close tickets faster, increase client satisfaction and accelerate the growth of your business:

  • Stay organized and have all your customer data in one place 
  • Get a 360degree view of your customers 
  • Respond to customer queries and complaints faster 
  • Increase customer satisfaction and loyalty
  • Boost sales and grow your business
Live chat data mining
Conversational Marketing Platform

Customer Service Tracking

Get a complete overview of the customer journey

Track every event and interaction on your website and incorporate that knowledge into customer service automation routines.

  • Use data from all customer touchpoints to create a 360degree view of each customer
  • Design targeted marketing campaigns based on customer behavior and preferences
  • Predict customer needs and desires using machine learning algorithms
  • Automate customer service routines using chatbots and virtual assistants

"I feel that ActiveChat will become the Industry standard of chatbot building in no time. The entire team is very responsive and they fix any issues reported quickly."

- Ram R., CEO, ITS

Customer Data Attributes

Advanced custom fields to capture the data you need, when you need it

Collect valuable client data and merge it into conversations, incorporating workflow automation for customer service for personalized messaging and happy clients. 

Activechat stores all kinds of data (from birthdays to order history) in customers’ attributes and provides advanced tools to operate and update that data on the fly.

Customer Service Automation
Customer Service CRM

Customer Service Software Integrations

Boost customer service tools that your teams already love

Activechat easily integrates into any existing customer service framework with our extensive set of APIs and platform connections. 

Two-way API connection allows you to use core Activechat functionality in any tool of your choice – like chat systems, contact center software, or another customer service CRM.

Customer service teams love Activechat

Jorge Edel A.

CEO, Veeme Media

“Since we installed it, the response rate has been amazing. Having a way to automate my customer service was one of the best decisions ever made. With Activechat, we answer most requests instantly.”

Tanzir R.

Product Designer

“We used it for the WooCommerce shop. The bot automatically pulled all the data from the store, and users could place orders via chat on Facebook Messenger. Activechat had a prebuilt template, so all I had to do was replace the default names with my store name. Setup took a couple of minutes. Fastest way to build a bot.”

Harish M.

CEO, E-Learning

“The architecture of using skills is amazing as it saves us a lot of time. After a tiny bit of learning, it becomes a perfect tool which you cannot look beyond. The support is fantastic as they are ready to listen to us and take necessary action to meet our needs.”

Ready to learn more about the customer service CRM and visitor tracking?

Sign up for a product demo today

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