SOP automation

Grow your team efficiency with standard operating procedure (SOP) automation

Create complex interaction scenarios with our visual scenario builder, and connect them to your existing platforms and backends.

360° Customer Service Automation Platform

Automated customer service

Help your customers fall in love with you

Automate your customer service routines with the latest conversational AI tools.

Activechat makes it easy to automate any standard operating procedure that involves interaction with a customer. Our visual chatbot builder can easily be connected to your existing software and systems, and specific skills can be triggered by automated intent recognition.

Customer Service Automation
Lead Generation chatbots

Automated lead capture and follow-up

Grow your business with new and existing customers

Engage your customers in conversations across your website and social media, fill your pipeline with pre-qualified leads, and follow up with the right message at the right moment.

Connect your lead generation campaigns to Facebook Ads or to specific pages on your website, and trigger them automatically based on customer’s preferences and interaction history.

Automated appointment scheduling

Boost conversion rates and drive more pipeline

Help your clients book appointments and turn leads into customers by speaking with the right person at the right time.

Schedule appointments in your Google Calendar with native calendar chatbot integration and accept appointment dates and times in natural language.

Smart Conversation Routing
Conversational Marketing Platform

Automated order processing

Grow your online shop with conversational AI

From order statuses to product galleries and personalized marketing campaigns, Activechat puts a variety of automation tools at your fingertips.

Connect common e-commerce frameworks like WooCommerce or Shopify, or your native e-commerce backend, and build:

  • Product galleries
  • Natural language product searches
  • Cart abandonment campaigns
  • Order tracking and processing scenarios
  • Marketing drip campaigns

Customer service teams love Activechat

Jorge Edel A.

CEO, Veeme Media

“Since we installed it, the response rate has been amazing. Having a way to automate my customer service was one of the best decisions ever made. With Activechat, we answer most requests instantly.”

Tanzir R.

Product Designer

“We used it for the WooCommerce shop. The bot automatically pulled all the data from the store, and users could place orders via chat on Facebook Messenger. Activechat had a prebuilt template, so all I had to do was replace the default names with my store name. Setup took a couple of minutes. Fastest way to build a bot.”

Harish M.

CEO, E-Learning

“The architecture of using skills is amazing as it saves us a lot of time. After a tiny bit of learning, it becomes a perfect tool which you cannot look beyond. The support is fantastic as they are ready to listen to us and take necessary action to meet our needs.”

Ready to automate your customer service routines and standard operating procedures?

Sign up for a product demo today