LIVE CHAT ANALYTICS
Understand How Your Live Chat Is Being Used, And How To Improve It
Deep-dive analytics for every conversation, agent, and channel so you can optimize your live chat performance continuously.
Trusted by customer service teams worldwide
“I love the amount of control you have. I've used other customer service automation tools which seem quite limited compared to Activechat. Other tools seem to have a rigid enough flow for conversations whereas Activechat's core setup is built on flexibility.”
Ray M., CEO, Computer Software
Track Essential Live Chat KPIs With Customizable Dashboards
Build your perfect dashboard from dozens of live chat metrics and see your most important numbers at a glance.
Make Sure You're Tracking The Right Metric
Not all metrics are created equal. Focus on the KPIs that drive real business outcomes.
- First response time (FRT)
- Customer satisfaction score (CSAT)
- Conversation resolution rate
- Agent utilization rate
- Chat volume by channel and time period
- Bot containment rate
- Escalation rate to human agents
“I'm pretty new to chatbot development but this tool is fantastic. I am easily able to create basic bots for my clients and get them up and running. The amount of functionality in the system is incredible.”
Glenn Wallace, Online Marketing Consultant,
Track Your Team Performance With Customizable Dashboards
Individual agent scorecards and team-level views give managers the visibility they need to coach and improve.
Reduce Customer Service Costs And Improve Quality With Data
Data-backed insights guide decisions about staffing, automation investment, and training priorities.
Customer service teams love Activechat
Join thousands of businesses already transforming their customer service
Jorge Edel A.
CEO, Veeme Media
“Since we installed it, the response rate has been amazing. Having a way to automate my customer service was one of the best decisions ever made. With Activechat, we answer most requests instantly.”
Tanzir R.
Product Designer
“We used it for the WooCommerce shop. The bot automatically pulled all the data from the store, and users could place orders via chat on Facebook Messenger. Setup took a couple of minutes. Fastest way to build a bot.”
Harish M.
CEO, E-Learning
“The architecture of using skills is amazing as it saves us a lot of time. After a tiny bit of learning, it becomes a perfect tool which you cannot look beyond. The support is fantastic as they are ready to listen to us and take necessary action to meet our needs.”
Ready To Learn More About Live Chat Analytics And Customer Service KPIs?
Sign up for a product demo today