You probably know the feeling. You have been using a chatbot for a while and it works great, most of the time. But sometimes it just does not understand what the customer is saying. And then you have to take over the conversation yourself. This is not only frustrating for the customer, but also for you as a customer service representative. You would rather be doing something else.
The goal of conversational AI is to make real human conversations unnecessary, but what if your bot is not yet powerful enough? With ‘human in the loop’ you take care of the training of your conversational AI on the fly. Your bot gets smarter with every actual customer conversation.