Text Clustering Software

Group together and automate similar customer requests

Your customers use all kinds of words and phrases to express their needs and questions. Activechat makes it easy to extract the essence of every message and take appropriate action.

360° Customer Service Automation Platform

Automated Topic extraction

Group your customer service conversations into topics

Stop guessing. Use our text clustering engine to extract data from your existing conversation logs, and build automations on top of that data easily.

Stop wasting time trying to manually group your customer service conversations. Activechat does all the heavy lifting for you, freeing up your resources to build better customer service. 

customer service automation software
Natural Language Intent Recognition

Smart Message queueing

Detect the customer's intent behind every message

The customer’s intent behind every message is to either make a purchase, ask a question, or simply engage in conversation. By detecting the customer’s intent, you can better tailor your responses and keep the conversation flowing.

  • The bot gets smarter with every conversation
  • The customer does not have to wait for a human to take over the conversation
  • The customer does not feel like they are talking to a machine
  • The chatbot can be used in more complex situations

Live chat data mining

Put your conversational data to work

Find the most relevant information from your live chat system in real time. Identify potential customer service issues and improve your overall customer service quality.

Use your live chat data to improve your customer service! Find out what customers are saying about your company, and see what improvements you can make to your customer service quality. All of this can be done in real time, so you can always be on top of your customer service game!

Customer Service Analytics
Support team management

Chatbot training data

Improve your conversational AI on the fly with real-world data

You probably know the feeling. You have been using a chatbot for a while and it works great, most of the time. But sometimes it just does not understand what the customer is saying. And then you have to take over the conversation yourself. This is not only frustrating for the customer, but also for you as a customer service representative. You would rather be doing something else.

The goal of conversational AI is to make real human conversations unnecessary, but what if your bot is not yet powerful enough? With ‘human in the loop’ you take care of the training of your conversational AI on the fly. Your bot gets smarter with every actual customer conversation.

Customer service teams love Activechat

Jorge Edel A.

CEO, Veeme Media

“Since we installed it, the response rate has been amazing. Having a way to automate my customer service was one of the best decisions ever made. With Activechat, we answer most requests instantly.”

Tanzir R.

Product Designer

“We used it for the WooCommerce shop. The bot automatically pulled all the data from the store, and users could place orders via chat on Facebook Messenger. Activechat had a prebuilt template, so all I had to do was replace the default names with my store name. Setup took a couple of minutes. Fastest way to build a bot.”

Harish M.

CEO, E-Learning

“The architecture of using skills is amazing as it saves us a lot of time. After a tiny bit of learning, it becomes a perfect tool which you cannot look beyond. The support is fantastic as they are ready to listen to us and take necessary action to meet our needs.”

Ready to discover more about message clustering, topic extraction, and live chat data mining?

Sign up for a product demo today