TEXT CLUSTERING
Group Together And Automate Similar Customer Requests
Automatically identify patterns in thousands of customer messages and build automations that handle entire categories of requests at once.
Trusted by customer service teams worldwide
“I love the amount of control you have. I've used other customer service automation tools which seem quite limited compared to Activechat. Other tools seem to have a rigid enough flow for conversations whereas Activechat's core setup is built on flexibility.”
Ray M., CEO, Computer Software
Group Your Customer Service Conversations Into Topics
Machine learning clusters similar messages together, revealing the true shape of your customer service volume at a glance.
Detect The Customer's Intent Behind Every Message
Go beyond keyword matching — understand the real goal behind each message and route it to the right automation or agent.
“I feel that ActiveChat will become the Industry standard of chatbot building in no time. The entire team is very responsive and they fix any issues reported quickly.”
Ram R., CEO, ITS
Put Your Conversational Data To Work
Use cluster insights to prioritize automation investments, identify training opportunities, and reduce support costs.
Improve Your Conversational AI On The Fly With Real-World Data
New clusters from recent conversations are surfaced automatically, keeping your intent library current with evolving customer language.
Customer service teams love Activechat
Join thousands of businesses already transforming their customer service
Jorge Edel A.
CEO, Veeme Media
“Since we installed it, the response rate has been amazing. Having a way to automate my customer service was one of the best decisions ever made. With Activechat, we answer most requests instantly.”
Tanzir R.
Product Designer
“We used it for the WooCommerce shop. The bot automatically pulled all the data from the store, and users could place orders via chat on Facebook Messenger. Setup took a couple of minutes. Fastest way to build a bot.”
Harish M.
CEO, E-Learning
“The architecture of using skills is amazing as it saves us a lot of time. After a tiny bit of learning, it becomes a perfect tool which you cannot look beyond. The support is fantastic as they are ready to listen to us and take necessary action to meet our needs.”
Ready To Discover More About Message Clustering, Topic Extraction, And Live Chat Data Mining?
Sign up for a product demo today