SMART LIVE CHAT ROUTING
Never Make Your Customers Wait For The Agent Again
Route every conversation to the most qualified agent instantly, reducing wait times and improving first-contact resolution rates.
Trusted by customer service teams worldwide
“I love the amount of control you have. I've used other customer service automation tools which seem quite limited compared to Activechat. Other tools seem to have a rigid enough flow for conversations whereas Activechat's core setup is built on flexibility.”
Ray M., CEO, Computer Software
Assign Every Conversation To The Most Appropriate Agent
Skill-based routing matches customers with agents who have the expertise to resolve their issue on the first contact.
Instantly Automate Up To 90% Of Customer Service Requests
Let bots handle the routine queries automatically while your human agents focus on complex, high-value interactions.
“I'm pretty new to chatbot development but this tool is fantastic. I am easily able to create basic bots for my clients and get them up and running. The amount of functionality in the system is incredible.”
Glenn Wallace, Online Marketing Consultant,
Handle High Chat Volumes Faster And Smarter
Dynamic load balancing ensures no single agent gets overwhelmed, even during your busiest periods.
Balance Your Agents' Workload Manually Or Automatically
Switch between automated balancing and manual assignment depending on your team's needs and preferences.
Customer service teams love Activechat
Join thousands of businesses already transforming their customer service
Jorge Edel A.
CEO, Veeme Media
“Since we installed it, the response rate has been amazing. Having a way to automate my customer service was one of the best decisions ever made. With Activechat, we answer most requests instantly.”
Tanzir R.
Product Designer
“We used it for the WooCommerce shop. The bot automatically pulled all the data from the store, and users could place orders via chat on Facebook Messenger. Setup took a couple of minutes. Fastest way to build a bot.”
Harish M.
CEO, E-Learning
“The architecture of using skills is amazing as it saves us a lot of time. After a tiny bit of learning, it becomes a perfect tool which you cannot look beyond. The support is fantastic as they are ready to listen to us and take necessary action to meet our needs.”
Ready To Discover More About Smart Live Chat Routing & Message Handling?
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