INTENT DETECTION
Understand Your Customers Better And Respond Efficiently To Every Request
Identify the real meaning behind every message — even when customers use unexpected words — and trigger the perfect automated response every time.
Trusted by customer service teams worldwide
“I love the amount of control you have. I've used other customer service automation tools which seem quite limited compared to Activechat. Other tools seem to have a rigid enough flow for conversations whereas Activechat's core setup is built on flexibility.”
Ray M., CEO, Computer Software
Choose The Right Path For Every Interaction
Activechat's intent engine maps every inbound message to the right conversation flow so customers always get relevant, helpful responses.
Understand Your Customers No Matter Which Words They Use
Our NLP engine handles synonyms, typos, and colloquialisms so your bot understands "where's my order" and "track shipment" as the same intent.
“I like Activechat because it is very complete and has an easy-to-use interface, it allows us to serve customers in the best way as if it were a real person without the client noticing it very much. Also this system can be integrated with other applications in order to create a unique tool.”
Charles B.R., Manager, Internet Services
Extract Valuable Data From Every Conversation
Slot-filling and entity extraction pull structured data — dates, order numbers, names — straight from natural language messages.
Use The NLP Engine Of Your Choice
Activechat integrates with Dialogflow, Rasa, OpenAI, and our own built-in NLU — choose the engine that fits your stack and accuracy requirements.
Customer service teams love Activechat
Join thousands of businesses already transforming their customer service
Jorge Edel A.
CEO, Veeme Media
“Since we installed it, the response rate has been amazing. Having a way to automate my customer service was one of the best decisions ever made. With Activechat, we answer most requests instantly.”
Tanzir R.
Product Designer
“We used it for the WooCommerce shop. The bot automatically pulled all the data from the store, and users could place orders via chat on Facebook Messenger. Setup took a couple of minutes. Fastest way to build a bot.”
Harish M.
CEO, E-Learning
“The architecture of using skills is amazing as it saves us a lot of time. After a tiny bit of learning, it becomes a perfect tool which you cannot look beyond. The support is fantastic as they are ready to listen to us and take necessary action to meet our needs.”
Ready To Discover More About Intent Detection In Customer Service?
Sign up for a product demo today