Intent detection

Understand your customers better and respond efficiently to every request

Natural Language Understanding (NLU) technology helps you decompose every message from your customers and filter out specific intents (goals) that they want to achieve

360° Customer Service Automation Platform

Intent Recognition

Choose the right path for every interaction

Depending on what your customers need, make sure that the right agent or team receives the right conversation. Choose top priority intents for manual processing and automate the rest.

Choose how every intent should be handled:

  • Assign a conversation to an agent
  • Run an automated scenario
  • Answer the question with AI
Conversational Marketing Platform
Natural language Chatbots

Natural language chatbot training

Understand your customers no matter which words they use

Activechat makes it easy to train the natural language AI to understand even the most complex conversations. Just suggest a couple of phrases for each intent, and we’ll detect similar utterances automatically.

We also support small talk, so your bot can keep the conversation going even when users ask unrelated questions.

Intent detection software

Extract valuable data from every conversation

Put your existing conversation data to work. Import conversations from another platform (Zendesk, Hubspot, Intercom, etc) and automatically group them into topics with our “Insights” feature to add multiple training phrases with a single click of a mouse. Activechat will use these utterances to detect similar phrases coming from other customers.

Customer Service Analytics
Large Language Models

Natural Language platforms

Use the NLP engine of your choice

Activechat connects to established NLP platforms like Dialogflow (Google) or Wit (Facebook) and makes intent detection easy with any other NLP provider. Our advanced API can be used to recognise intents in 120+ different languages, and connects to any other intent detection software through RESTful endpoints.

Customer service teams love Activechat

Jorge Edel A.

CEO, Veeme Media

“Since we installed it, the response rate has been amazing. Having a way to automate my customer service was one of the best decisions ever made. With Activechat, we answer most requests instantly.”

Tanzir R.

Product Designer

“We used it for the WooCommerce shop. The bot automatically pulled all the data from the store, and users could place orders via chat on Facebook Messenger. Activechat had a prebuilt template, so all I had to do was replace the default names with my store name. Setup took a couple of minutes. Fastest way to build a bot.”

Harish M.

CEO, E-Learning

“The architecture of using skills is amazing as it saves us a lot of time. After a tiny bit of learning, it becomes a perfect tool which you cannot look beyond. The support is fantastic as they are ready to listen to us and take necessary action to meet our needs.”

Ready to discover more about intent detection in customer service?

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