We create and develop On-premise Customer Service Automation Platform for contact centers and customer support teams. Activechat streamlines and simplifies the entire customer service process, automating everything from question answering to live chat analytics and team management. With Activechat, contact centers and customer service teams improve customer satisfaction, reduce costs, impress more clients, and become substantially more efficient.
Satisfied clients are the cornerstone of any successful business. Our mission is to enable customer service teams to delight their clients at every step of the client journey. Through software solutions designed to be powerful and easy to use, we aim to streamline and simplify the customer care process from the moment of first contact with your business to becoming a repeat client for your company.
As Co-Founder and CEO, Andrew leads the vision at Activechat. Andrew is a serial entrepreneur, AI developer, boat skipper, and musician. Andrew was a conversational AI developer for 7 years. In 2007 he started building voice interfaces for smart homes and automation. Andrew was also the CEO of New Digital, an agency that started customer service automation projects in 2015.
In 2017, Andrew founded Activechat, a specialized conversational design agency. In 2019, he decided that it was the right time to apply his knowledge and conversational AI experience to the customer service automation industry with the Activechat platform as a product.
As Co-Founder and CFO, Serge leads growth at Activechat. Serge is an experienced marketer, PR person, and entrepreneur. After running a PR agency (AG Communication Group) for over 20 years, Serge began his journey in the B2B SaaS industry. After AG Communication Group, he began to build and scale Activechat with Andrew.
Throughout the years Serge has cultivated skills in B2B sales, product design, product management, administration, and marketing.
His hobbies include video blogging about food, mastering spear-fishing, and always dreaming about product improvements.
Our values shape everything we do. They’re not just words written on a wall, but what we live and breathe as Activechat team every day.
We are committed to building an inclusive community wherein diversity, collaboration, innovation, and hard work are celebrated – all while having fun.
We are tenacious in driving results through collaboration, teamwork, and customer feedback. No problem is too big to solve if we stay hungry for innovation.
We believe in being good and doing good. We deliver results with integrity. Challenging work is rewarding work, and accomplishing our goals requires a mix of grit, resilience, and humor.
We’ve developed deep empathy and understanding for our customers
CEO, Veeme Media
“Since we installed it, the response rate has been amazing. Having a way to automate my customer service was one of the best decisions ever made. With Activechat, we answer most requests instantly.”
“We used it for the WooCommerce shop. The bot automatically pulled all the data from the store, and users could place orders via chat on Facebook Messenger. Activechat had a prebuilt template, so all I had to do was replace the default names with my store name. Setup took a couple of minutes. Fastest way to build a bot.”
“The architecture of using skills is amazing as it saves us a lot of time. After a tiny bit of learning, it becomes a perfect tool which you cannot look beyond. The support is fantastic as they are ready to listen to us and take necessary action to meet our needs.”
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Made with ❤ in Kyiv, Ukraine 🇺🇦
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ChatGPT by OpenAI is smashing the media headlines around the world. In just two months of its existence, this technology opened more use cases than blockchain in 13 years.
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