Agent training and onboarding

Train and onboard your employees faster with AI

Reduce employee training time and instantly share your organizational knowledge across the whole team

360¬į Customer Service Automation Platform

"The way you can build bots is so easy I was surprised. To have my bot working with a good working version took me only 20 minutes. And this is my first bot I have ever had!"

- Jorge Edel A., CEO, Veeme Media

Employee Onboarding

Get your employees up to speed quickly and effectively

By using AI to automatically generate training content and response suggestions, you can reduce the time it takes to onboard new employees by up to 70%.

Activechat automatically extracts organizational knowledge from your websites and documents and provides an easy and flexible conversational access to that knowledge.

contact center agent training
Live chat data mining

Employee education

Help your team learn new things faster

Instantly share your best agents’ experience with everyone on your team. Activechat analyzes every conversation and suggests the best possible response in every situation.

From the company’s products and services to policies and procedures, our advanced knowledge management system makes it easy for every team member to access and share knowledge.¬†

 

"The team are incredibly responsive and always looking to help. There is a strong community on Facebook around this product and there is always someone willing to offer advice and help."

- Ben C., Head of Acquisition, Retail Business

Agent training

Build a supportive workspace for your agents

Make sure your agents have access to the resources they need when they need them. Help them with conversational hints and data references that integrate seamlessly into their work routines.

Easily manage your team’s workload by queueing and automating incoming messages and service requests.

customer service automation software
Support team management

Live chat assistant

Find the right words for every customer

Our smart live chat assistant tracks every conversation and suggests the best response at each step of the customer journey. This information comes from your internal knowledge base and previous conversation analysis.

Your best employees can now be easily scaled, and their best practices can be easily automated. 

Customer service teams love Activechat

Jorge Edel A.

CEO, Veeme Media

‚ÄúSince we installed it, the response rate has been amazing. Having a way to automate my customer service was one of the best decisions ever made. With Activechat, we answer most requests instantly.‚ÄĚ

Tanzir R.

Product Designer

‚ÄúWe used it for the WooCommerce shop. The bot automatically pulled all the data from the store, and users could place orders via chat on Facebook Messenger. Activechat had a prebuilt template, so all I had to do was replace the default names with my store name. Setup took a couple of minutes. Fastest way to build a bot.‚ÄĚ

Harish M.

CEO, E-Learning

‚ÄúThe architecture of using skills is amazing as it saves us a lot of time. After a tiny bit of learning, it becomes a perfect tool which you cannot look beyond. The support is fantastic as they are ready to listen to us and take necessary action to meet our needs.‚ÄĚ

Ready to learn more about AI-assisted employee training?

Sign up for a product demo today

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