360° CUSTOMER SERVICE AUTOMATION PLATFORM
The #1 Automation Software For Contact Centers And Customer Service Teams
AI-assisted live chat automation, self-service automation, conversational marketing, organizational knowledge management, contact center analytics, natural language chatbots, and much more, all in one easy-to-use customer service automation platform.
Trusted by customer service teams worldwide
30% of Activechat customers see better than 75% improvement in CSAT
54% of Activechat customers saved 15 or more hours per week
46% of Activechat customers reduced their support costs by 35% or more
LIVE CHAT AUTOMATION SOFTWARE
Help Your Team Find The Right Words For Every Customer
Instantly share the knowledge and experience of your best employees across the whole customer service team. Extract the organizational knowledge automatically from websites, PDF documents, and previous conversation logs.
- Help your agents work smarter with AI-generated hints for live chats
- Deliver every conversation to the most appropriate agent with our smart live chat routing
- Add extra depth to your customer service by SMS automation
- Use our live chat migration assistant to upgrade your existing customer care solution with conversational AI
“I love the amount of control you have. I've used other customer service automation tools which seem quite limited compared to Activechat. Other tools seem to have a rigid enough flow for conversations whereas Activechat's core setup is built on flexibility.”
Ray M., CEO, Computer Software
SELF-SERVICE AUTOMATION TOOL
Help Your Customers Help Themselves
Create a repeatable customer self-service process you can set and forget. Respond to the most common support questions automatically without manual scripting. Spend time on the most valuable tasks and let your customer service automation software handle routines for you.
- Make information your customers are looking for easily available with automated question answering
- Build natural language chatbots with no code
- Create customer support scenarios visually with our drag-and-drop visual chatbot builder
- Understand your customers better and respond efficiently to every request with intent detection
“I like Activechat because it is very complete and has an easy-to-use interface, it allows us to serve customers in the best way as if it were a real person without the client noticing it very much. Also this system can be integrated with other applications in order to create a unique tool.”
Charles B.R., Manager, Internet Services
CONVERSATIONAL MARKETING PLATFORM
Grow Your Sales With Personalized Marketing Messages
Generate new leads and grow your business with conversations that sell. Activechat helps you build flexible marketing communication at every stage of the funnel, from top to bottom.
- Create powerful ad campaigns with Facebook Ads Automation
- Build customised lead generation sequences
- Spread your message with targeted broadcasts
Impress Your Customers
Wow clients with your response speed
Your clients will be impressed by your customer service from the minute they reach out to your business. From smart live chat routing to automated question answering, our software delivers a cutting-edge contact center automation approach that will WOW your clients.
Build relationships with multi-channel conversations
Connect with your customers on their preferred channels by using our multichannel live chat and chatbots. Seamlessly communicate with clients through website chat, Facebook Messenger, WhatsApp, Telegram, SMS, and e-mail.
Resolve every issue on autopilot
Make sure that every single customer request is handled in a timely and professional manner. Balance our live chat automation and self-service AI to help your customers achieve the desired outcome in the most efficient way.
OPERATIONAL EXCELLENCE
Be More Efficient
Organize Your Knowledge
Extract the organizational knowledge from your business assets automatically, and easily manage and share it across your team and customers.
Automate The Monotonous
Create complex interaction scenarios with our visual scenario builder, and connect them to your existing platforms and backends.
Boost Your Team
Help your customer support team work smarter and faster with AI-generated hints, SOP automation, and detailed analytics.
CONTACT CENTER GOAL TRACKING
Win More Business
Focus on what you do best
Stay connected to your customers and never miss out on an opportunity. While Activechat works behind the scenes to automate your customer service routines and keep your clients happy, you can focus your attention on what you do best.
Engage with the right leads at the right time
Get proactive with conversational marketing and personalize every message in order to ensure the best possible outcome. Activechat has a built-in visitor tracking feature that keeps the complete track of every individual customer.
Never miss that significant conversation again
Understand your customers even better with real time analytics. Get insights from what they are saying and how they are saying it. Our platform is built to help you understand how to better engage your customers.
How Is Activechat Different From SaaS Tools?
When comparing SaaS and on-premise (private cloud) solutions for conversational AI, the on-premise option stands out for its enhanced data security, customization capabilities, optimal performance, and greater control over data compliance and ownership.
While SaaS solutions offer convenience and lower upfront costs, on-premise solutions provide a superior level of customization, security, and performance optimization, making them a compelling choice for businesses seeking tailored and robust conversational AI deployments.
Customer service teams love Activechat
Join thousands of businesses already transforming their customer service
Jorge Edel A.
CEO, Veeme Media
“Since we installed it, the response rate has been amazing. Having a way to automate my customer service was one of the best decisions ever made. With Activechat, we answer most requests instantly.”
Tanzir R.
Product Designer
“We used it for the WooCommerce shop. The bot automatically pulled all the data from the store, and users could place orders via chat on Facebook Messenger. Setup took a couple of minutes. Fastest way to build a bot.”
Harish M.
CEO, E-Learning
“The architecture of using skills is amazing as it saves us a lot of time. After a tiny bit of learning, it becomes a perfect tool which you cannot look beyond. The support is fantastic as they are ready to listen to us and take necessary action to meet our needs.”
Ready To Discover More About Customer Service, Automation, Self Service Automation, And Contact Center AI?
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