KNOWLEDGE MANAGEMENT SYSTEM
Easily Manage And Share Organizational Knowledge Across Your Team And Customers
Turn scattered documents, FAQs, and tribal knowledge into a structured, AI-searchable knowledge base that improves every customer interaction.
Trusted by customer service teams worldwide
“I love the amount of control you have. I've used other customer service automation tools which seem quite limited compared to Activechat. Other tools seem to have a rigid enough flow for conversations whereas Activechat's core setup is built on flexibility.”
Ray M., CEO, Computer Software
Extract The Knowledge From Your Business Assets Automatically
Upload PDFs, Word documents, web pages, and more — Activechat's AI reads, structures, and makes it all searchable.
Get The Most Of Your Data With Large Language Models
Our LLM integration lets you query your entire knowledge base in natural language and get accurate, contextual answers.
“I'm pretty new to chatbot development but this tool is fantastic. I am easily able to create basic bots for my clients and get them up and running. The amount of functionality in the system is incredible.”
Glenn Wallace, Online Marketing Consultant,
Create, Share, Use, And Manage Your Organizational Knowledge Easily
Collaborative editing, version control, and role-based access ensure your knowledge base stays accurate and up-to-date.
Fine-Tune Your Conversational AI System On The Fly
Continuously improve your chatbot's accuracy by reviewing mismatched queries and updating your knowledge base in real time.
Frequently Asked Questions
A knowledge management system (KMS) is a platform that helps organizations capture, organize, and share information across teams and customer-facing applications. Activechat's KMS connects directly to your AI chatbots and agent tools.
AI can automatically extract knowledge from unstructured documents, detect gaps in coverage, suggest improvements, and serve the right answer from the knowledge base based on conversational context rather than exact keyword matches.
Yes. Activechat supports import from PDFs, Word documents, spreadsheets, web pages, Confluence, Notion, Google Drive, and more. Most imports complete in minutes.
Activechat's analytics identify questions that weren't answered correctly and flags them for review. You can update articles directly from the conversation view, and changes take effect immediately.
Customer service teams love Activechat
Join thousands of businesses already transforming their customer service
Jorge Edel A.
CEO, Veeme Media
“Since we installed it, the response rate has been amazing. Having a way to automate my customer service was one of the best decisions ever made. With Activechat, we answer most requests instantly.”
Tanzir R.
Product Designer
“We used it for the WooCommerce shop. The bot automatically pulled all the data from the store, and users could place orders via chat on Facebook Messenger. Setup took a couple of minutes. Fastest way to build a bot.”
Harish M.
CEO, E-Learning
“The architecture of using skills is amazing as it saves us a lot of time. After a tiny bit of learning, it becomes a perfect tool which you cannot look beyond. The support is fantastic as they are ready to listen to us and take necessary action to meet our needs.”
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