360° Customer Service Automation Platform

The #1 automation software for contact centers and customer service teams

360° Customer Service Automation Platform
+ 1 %
CSAT score growth

50% of Activechat customers saw better than 75% improvement in CSAT

1 +
hours saved/week

54% of Activechat customers saved 15 or more hours per week 

1 %
support cost reduction

48% of Activechat customers reduced their support costs by 35% or more

Live Chat Automation Software

Help your Team find the right words for every Customer

Instantly share the knowledge and experience of your best employees across the whole customer service team. Extract the organizational knowledge automatically from websites, PDF documents, and previous conversation logs. 

Live chat data mining

"I love the amount of control you have. I've used other customer service automation tools which seem quite limited compared to Activechat. Other tools seem to have a rigid enough flow for conversations whereas Activechat's core setup is built on flexibility."

- Ray M, CEO, Computer Software
self-service automation

Self-service automation tool

Help your customers help themselves

Create a repeatable customer self-service process you can set and forget. Respond to the most common support questions automatically without manual scripting. Spend time on the most valuable tasks and let your customer service automation software handle routines for you.

"I like Activechat because it is very complete and has an easy-to-use interface, it allows us to serve customers in the best way as if it were a real person without the client noticing it very much. Also this system can be integrated with other applications in order to create a unique tool."

- Charles B.R., Internet Services

Conversational Marketing Platform

Grow your sales with personalized marketing messages

Generate new leads and grow your business with conversations that sell. Activechat helps you build flexible marketing communication at every stage of the funnel, from top to bottom. 

Conversational Marketing Platform

Impress Your Customers

impress your customers

Wow clients with your response speed

Your clients will be impressed by your customer service from the minute they reach out to your business. From smart live chat routing to automated question answering, our software delivers a cutting-edge contact center automation approach that will WOW your clients

Build relationships with multi-channel conversations

Connect with your customers on their preferred channels by using our multichannel live chat and chatbots. Seamlessly communicate with clients through website chat, Facebook Messenger, WhatsApp, Telegram, SMS, and e-mail.

Resolve every issue on autopilot

Make sure that every single customer request is handled in a timely and professional manner. Balance our live chat automation and self-service AI to help your customers achieve the desired outcome in the most efficient way.

Be More Efficient

Organize Your Knowledge

Extract the organizational knowledge from your business assets automatically, and easily manage and share it across your team and customers

Automate The Monotonous

Create complex interaction scenarios with our visual scenario builder, and connect them to your existing platforms and backends.

Boost Your Team

Help your customer support team work smarter and faster with AI-generated hints, SOP automation, and detailed analytics

Win More Business

Contact center goal tracking

Focus on what you do best

Stay connected to your customers and never miss out on an opportunity. While Activechat works behind the scenes to automate your customer service routines and keep your clients happy, you can focus your attention on what you do best.

Engage with the right leads at the right time

Get proactive with conversational marketing and personalize every message in order to ensure the best possible outcome. Activechat has a built-in visitor tracking feature that keeps the complete track of every individual customer.

Never miss that significant conversation again

Understand your customers even better with real time analytics. Get insights from what they are saying and how they are saying it. Our platform is built to help you understand how to better engage your customers.

Customer service teams love Activechat

Jorge Edel A.

CEO, Veeme Media

“Since we installed it, the response rate has been amazing. Having a way to automate my customer service was one of the best decisions ever made. With Activechat, we answer most requests instantly.”

Tanzir R.

Product Designer

“We used it for the WooCommerce shop. The bot automatically pulled all the data from the store, and users could place orders via chat on Facebook Messenger. Activechat had a prebuilt template, so all I had to do was replace the default names with my store name. Setup took a couple of minutes. Fastest way to build a bot.”

Harish M.

CEO, E-Learning

“The architecture of using skills is amazing as it saves us a lot of time. After a tiny bit of learning, it becomes a perfect tool which you cannot look beyond. The support is fantastic as they are ready to listen to us and take necessary action to meet our needs.”

Ready to learn more about customer service automation, self-service automation, and contact center AI?

Sign up for a product demo today

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