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Scale up your contact center customer service live chat marketing SMS outreach
with conversational AI
Are you sick of chatbots that underperform? Does your customer service team need an extra hand sometimes? Do you want to know exactly how your customers feel, or which words to use for every unique conversation?
Add our digital human assistant to your contact center or customer service team, skip the tedious task of manual chatbot programming, and get instant AI-generated hints for your live chats and automated customer service across every communication channel that your business is using.
A fully integrated suite for contact center automation
Virtual human assistants
Automate repetitive customer service conversations with smart visual chatbot builder, and improve the productivity of your human teams.
AI-assisted live chat
Handle all your channels (website, Facebook, SMS and Telegram) in a single live chat app and track the complete history of your customer communication.
Conversational intelligence
Find the right words for every customer, grow sales and increase CSAT with conversational AI. Analyze conversations to predict conversions and reach out pro-actively.
Drag-and-drop self-service automation
Once handled by a live chat agent a couple of times, any conversation can be automated easily and performed by a skill in the virtual assistant from now on. Customer’s sentiment is constantly tracked to prevent errors and call live chat agents if anything goes wrong.
Use 50+ conversation building blocks to connect your business frameworks, Google Sheets and Calendars, WooCommerce or Shopify stores and multiple other integrations, with zero coding skills required.
Customer-centric brands focus on conversations
Be available on every channel
Every communication channel is handled in a single interface, both for live chat and for automation with virtual assistants. Customers are matched across channels automatically and you can pick the conversation where it's most convenient both for your customers and your agents.
Take pressure off of your team
Cut labor costs and reduce workload for your human teams by automating routine conversations with customers. Turn your support agents from typing monkeys into data analysts, and share the knowledge of best performing team members across the whole team in a mouse click.
Save on software costs
Instead of purchasing three stand-alone products (chatbot platform, live chat solution and conversational analytics tool), ActiveChat does it all, while also reducing costs for system integration, on-boarding and staff training.
Get data-driven insights
Track sentiment of your customers and step in immediately when things go wrong. No need to rely on NPS and ratings anymore (although they are available, together with funnel analytics and customer scoring).
Scale up your contact center customer service live chat marketing SMS outreach today!
Free 14-day trial. No obligations. No credit card required. Cancel anytime.
CONTACT US
- 888-581-1873
- ask@activechat.ai
- 1013 Centre Road
Wilmington, DE 19805
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