Are you sick of chatbots that underperform? Does your customer service team need an extra hand sometimes? Do you want to know exactly how  your customers feel, or which words to use for every unique conversation? 

Add our digital human assistant to your contact center or customer service team, skip the tedious task of manual chatbot programming, and get instant AI-generated hints for your live chats and automated customer service across every communication channel that your business is using.

360° Customer Service Automation Platform

A fully integrated suite for contact center automation

Support team management

Virtual human assistants

Automate repetitive customer service conversations with smart visual chatbot builder, and improve the productivity of your human teams.

customer service automation software

AI-assisted live chat

Handle all your channels (website, Facebook, SMS and Telegram) in a single live chat app and track the complete history of your customer communication.

Large Language Models

Conversational intelligence

Find the right words for every customer, grow sales and increase CSAT with conversational AI. Analyze conversations to predict conversions and reach out pro-actively.

Drag-and-drop self-service automation

Once handled by a live chat agent a couple of times, any conversation can be automated easily and performed by a skill in the virtual assistant from now on. Customer’s sentiment is constantly tracked to prevent errors and call live chat agents if anything goes wrong.

Use 50+ conversation building blocks to connect your business frameworks, Google Sheets and Calendars, WooCommerce or Shopify stores and multiple other integrations, with zero coding skills required.

Customer-centric brands focus on conversations

Natural language Chatbots

Be available on every channel

Every communication channel is handled in a single interface, both for live chat and for automation with virtual assistants. Customers are matched across channels automatically and you can pick the conversation where it's most convenient both for your customers and your agents.

Customer Service Automation

Take pressure off of your team

Cut labor costs and reduce workload for your human teams by automating routine conversations with customers. Turn your support agents from typing monkeys into data analysts, and share the knowledge of best performing team members across the whole team in a mouse click.

Visual customer service analytics

Save on software costs

Instead of purchasing three stand-alone products (chatbot platform, live chat solution and conversational analytics tool), ActiveChat does it all, while also reducing costs for system integration, on-boarding and staff training.

Customer Service Analytics

Get data-driven insights

Track sentiment of your customers and step in immediately when things go wrong. No need to rely on NPS and ratings anymore (although they are available, together with funnel analytics and customer scoring).

Free 14-day trial. No obligations. No credit card required. Cancel anytime.