Delight your customers with valuable conversations that do not put extra pressure on live chat agents. Follow these conversations everywhere – from your email inbox and website chat to social messengers and SMS. Share the knowledge across your team and help them find the right words for every customer.
Friends don’t need support tickets to help friends, so we’ve built a tool that treats your customers like friends.
Friends don’t need IVRs and support tickets to help each other, and friendship can’t be measured by NPS.
We’re all humans, and your customers should feel cared for. If you are customer service leader working for multi-million corporation or small business owner with hundreds of users, all that matters is how your clients feel at the end of the day.
Build a personal relationship with each and every of your customers with highly engaging conversations that happen at the right moments. Scale it across your teams and monitor everything that matters, from overall sentiment to agent performance.
Use canned responses and automated chatbot skills to provide uniform CX level across all member of your team.
Smart routing and performance analysis help you get the most of your team and reduce stress for individual players.
Track every move that customers make on your website and engage proactively when necessary.
Your agents don't have to be typing monkeys. Automate simple tasks and let humans do the complex ones.
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