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Help more customers in less time and grow your revenue
Delight your customers with valuable conversations that do not put extra pressure on live chat agents. Follow these conversations everywhere – from your email inbox and website chat to social messengers and SMS. Share the knowledge across your team and help them find the right words for every customer.
Friends don’t need support tickets to help friends, so we’ve built a tool that treats your customers like friends.
Live chat software that really cares
Multi-channel
Engage with your customers wherever they are with zero extra overhead for your support team. Switch channels seamlessly with advanced matching technology and wow your customers everywhere.
Smart routing
Welcome your customers and route chats easily with advanced natural language AI. Segment your visitors based on their interaction history and assign conversations to specific human teams or automated chatbot skills.
Customer-centric
Never miss a change in customer's emotion. Track sentiment of every conversation, anticipate questions and reach out proactively to help, engage and convert - even before they start a conversation.
Treat your customers as your best friends
Friends don’t need IVRs and support tickets to help each other, and friendship can’t be measured by NPS.
We’re all humans, and your customers should feel cared for. If you are customer service leader working for multi-million corporation or small business owner with hundreds of users, all that matters is how your clients feel at the end of the day.
Build a personal relationship with each and every of your customers with highly engaging conversations that happen at the right moments. Scale it across your teams and monitor everything that matters, from overall sentiment to agent performance.
Customer messaging that scales with your business
Share the knowledge
Use canned responses and automated chatbot skills to provide uniform CX level across all member of your team.
It's a team play
Smart routing and performance analysis help you get the most of your team and reduce stress for individual players.
See the full picture
Track every move that customers make on your website and engage proactively when necessary.
Automate the routine
Your agents don't have to be typing monkeys. Automate simple tasks and let humans do the complex ones.
Start providing better customer service today
Free 14-day trial. No obligations. No credit card required. Cancel anytime.
CONTACT US
- 888-581-1873
- ask@activechat.ai
- 1013 Centre Road
Wilmington, DE 19805
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