Activechat is switching to On-premises Licensing
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How does this change affect AppSumo LTD owners?
We have your back covered! Regardless of any changes in our offering, we will support our early supporters and LTD customers who helped us get to where we are today.
There will be no change to existing LTD accounts. Your projects may experience some hiccups though, as we gradually sunset the public cloud service and transfer your data to a dedicated instance of Activechat (we call it “AppSumo server”), but we’ll do our best to make the process as smooth as possible.
Our team will focus on the development of the on-premises / private cloud version of the platform, so there will be no future updates to this server, but all LTD accounts will have the current version of the platform as of September 2023.
A lot of businesses are looking for on-premises solutions today, to save money and to have better security. So if you’d like to have your own white-labeled copy of Activechat (which you can re-sell to other customers), running in your own private cloud, we have an amazing offer waiting for you below! Please keep in mind that you can both get the on-premises license AND still keep using your LTD account forever.
Full-stack supporters get the license for FREE!
ARE YOU a FuLL 5-stack owner?
If you've purchased 5 LTD coupons at AppSumo, and then upgraded them with 5 extra live chat seat coupons, please send an email to andrew@activechat.ai to get your license key for free. We're thankful for your support!
Three Benefits Of The On-premises License
Low operational costs
The cost of running an enterprise chatbot will depend on the volume of conversations and the amounts of data that you want to use. For some cases even free private cloud plans can be used.
Better security
All your conversational data is stored within your organization's own servers, located within your controlled environment, or in your private cloud. This substantially reduces the risk of data exposure.
Improved performance
With an on-premises or private cloud solution, all data processing occurs within your organization's local network. This reduces the time it takes for data to travel to and from external cloud servers, leading to significantly lower latency.
White-label Private Cloud License for LTD owners
UNLIMITED installations - UNLIMITED PROJECTS
The only chatbot platform that you really own!
This license is designed specifically for LTD owners. It includes:
- unlimited white-label installations of the platform (cloud or on-premises)
- complete set of conversational AI features (see details below)
- “done-for-you” installation at your server or in a private cloud
- unlimited number of projects, bots, users, live chat agents, and team members
- lifetime access to all platform updates and new features
This license DOES NOT include:
- TypeScript platform code
- developer documentation
Check the developer license if you need the source code to develop the platform.
CHOOSE YOUR OPTION BELOW
FULL 5-STACK OWNERS
You have 5 LTD coupons & 5 live chat coupons FREE forever
- White-label license
- Unlimited installations
- Lifetime updates
PARTIAL 5-STACK OWNERS
You have 5 AppSumo coupons $4995 $ 245 one-time
- White-label license
- Unlimited installations
- Lifetime updates
1..4 COUPON OWNERS
You have less than 5 LTD coupons $4995 $ 495 less your coupons cost
- White-label license
- Unlimited installations
- Lifetime updates
- OR -
DEVELOPER LICENSE
for all LTD owners $14995 $ 995 one-time
- White-label license
- Unlimited installations
- Lifetime updates
- TypeScript source code
- Developer documentation
- Phone support
Frequently Asked Questions
general questions about the on-premises license
What is the difference between SaaS ("software-as-a-service") and on-premise or private cloud software?
SaaS (Software-as-a-Service) is hosted in the cloud and accessed via the internet, with a subscription-based payment model, while on-premise software is installed locally on an organization’s servers, or in a private cloud, often involving an upfront investment for software license and greater control over customization and updates.
In 2023, companies are increasingly turning towards on-premise and private cloud solutions for several reasons, particularly when dealing with conversational data and large language models. These solutions offer enhanced data privacy and security, crucial as data breaches become more sophisticated. On-premise and private cloud deployments grant organizations greater control over their sensitive conversational AI data, addressing concerns related to compliance and data ownership. Moreover, with the exponential growth of large language models, organizations seek to optimize performance and minimize latency, which on-premise installations can provide due to localized processing. This shift reflects a strategic move towards safeguarding data, ensuring compliance, and achieving optimal performance in the context of evolving technology landscapes.
How seamless is the transition from our existing SaaS solution to an on-premise or private cloud setup? What steps are involved in migrating our data and configurations?
If you already have projects running in Activechat cloud solution, the transition will be 100% seamless. Your data will be copied into your new platform during the setup process.
With other conversational AI platforms the process may get a bit more complex, involving custom data export and processing. We have successfully imported data from Intercom, Hubspot, Zendesk, Livechat, and other customer service tools.
Contact us for more details.
How would adopting an on-premise solution impact the performance and latency of our conversational AI platform, especially when dealing with real-time interactions and responsiveness?
The latency will be reduced substantially, and you will notice an improved performance instantly. Localized data processing reduces the time it takes for data to travel to and from external cloud servers, leading to significantly lower latency.
Why on-premise solution is better for running a customized and fine-tuned large language models (LLMs)?
An on-premise solution offers several advantages for running customized and fine-tuned large language models (LLMs):
- Tailored Customization: The level of control over LLMs that on-premise solutions offer extends to adjusting algorithms, parameters, and fine-tuning models for domain-specific vocabulary and nuances.
- Reduced Latency: Customized LLMs used for real-time applications benefit from reduced latency in on-premise environments, as data processing takes place locally.
Experimentation and Testing: Fine-tuning LLMs involves experimentation and iterative testing. On-premise solutions enable you to conduct these experiments in a controlled environment, facilitating rapid iterations without concerns about external factors.
Business Differentiation: Fine-tuned LLMs often serve as a competitive differentiator. With on-premise solutions, you can create and maintain proprietary models that set your business apart from competitors relying on generic cloud-based solutions.
Can you explain how an on-premise solution enhances data security for our conversational AI platform compared to our current SaaS setup?
Switching from a SaaS (Software-as-a-Service) setup to an on-premise solution for your conversational AI platform can significantly enhance data security in several ways:
- Local Data Storage: With an on-premise solution, all your conversational data is stored within your organization’s own servers, located within your controlled environment. This eliminates the need to transmit sensitive data to external cloud servers, reducing the risk of data exposure during transit.
- Reduced Attack Surface: On-premise installations often involve fewer points of entry for potential cyberattacks, as the data is not accessible via the public internet. This reduces the attack surface and minimizes the potential vulnerabilities that can be exploited by malicious actors.
- Physical Access Control: With on-premise solutions, you have direct control over who can access your data physically. You can implement strict access controls and security measures at the physical server locations, further safeguarding against unauthorized access.
- Customized Security Measures: On-premise setups allow you to implement security measures tailored to your organization’s specific needs. This can include encryption protocols, firewalls, intrusion detection systems, and other advanced security practices that align with your security policies.
- Regulatory Compliance: For industries with strict data regulations like healthcare, finance, and government, on-premise solutions offer better compliance control. You can design security practices that align with specific regulatory requirements, ensuring your conversational AI platform adheres to necessary data protection standards.
- Minimized Third-Party Involvement: SaaS solutions often rely on third-party providers for data storage and processing. Shifting to an on-premise solution reduces dependency on external providers, putting you in charge of all aspects of your data security.
- Isolated Environment: An on-premise solution operates within your organization’s local network, isolated from the broader internet. This isolation can mitigate the risks associated with external cyber threats and attacks targeting cloud-based systems.
- Immediate Response Control: In the event of a security incident, you have immediate control and the ability to respond without relying on a third-party provider to manage the situation.
By adopting an on-premise solution for your conversational AI platform, you can strengthen data security by exercising greater control over data storage, access, and security measures. This can lead to enhanced protection against data breaches, compliance violations, and other security risks that are inherent in cloud-based SaaS setups.
Could you provide a breakdown of the cost implications associated with switching to an on-premise solution for conversational AI platform?
It’s important to note that while upfront costs for on-premise solutions tend to be higher, long-term operational expenses will be lower than recurring subscription fees associated with SaaS solutions. Over time, the investment in your own infrastructure will pay off, particularly for organizations with significant data processing needs or those seeking to maintain control over data and customization.
What happens after I purchase the license?
Once you complete the purchase, there will be a number of things happening:
- We will set up an introductory call with you to help you get the most out of the platform.
- You will get a license key and installation instructions, depending on the installation type that you prefer.
- Once you create all required accounts with personal cloud service providers or set up a local machine on your company’s network, we will install the platform remotely and activate your license.
- After the installation, we will do the second call to check that all systems are OK and everything is in place for your project.
Depending on your installation type and requirements, the whole process can take from several hours to several days.
questions about the APPSUMO LTD RESELLER license
How is this "Reseller" license for LTD users different from your current "Company" and "Developer" licenses?
The “Reseller” license is specifically designed to suit the needs of our LTD audience. Essentially, it’s a complete white-label conversational AI platform that runs in a private cloud or on-premises. It includes everything that a “Company” license has but allows you to install and run an unlimited number of platform instances (the regular “Company” license allows only one installation).
Also, the “Reseller” license includes the billing system, which can be connected to your Stripe account. This allows you to charge your customers for using the product.
Compared to the “Developer” license, the “Reseller” license does not include the TypeScript source code, platform developer documentation, and phone support.
Compared to your current cloud LTD account, the “Reseller” license offers you a complete white-label solution that you can use to build conversational AI projects for your customers and charge them on a monthly or annual basis for using the product.
Can you transfer the data from my existing account to the on-premises version?
Absolutely! When you install your copy of Activechat, we will transfer everything from your existing LTD account – bots, teams, users, conversations, etc.
What do I need to run a copy of Activechat?
To install and run your personal copy of the platform, you will need:
- An account with a cloud service provider of your choice -OR- a computer with a 24-hour internet connection and a Linux operating system.
- A local copy of MongoDB Community Server -OR- an account with MongoDB Atlas.
- A license key that you obtain from us.
You will be given complete instructions on how to set up the platform, connect messaging channels, and we’ll do a quick introductory call with you (or your technical team) to explain core platform integration concepts.
Are there any hidden or recurring costs?
After the initial license fee, there are no recurring or hidden costs to use the software. The operating costs will depend on the volume of conversations for your projects but are generally quite low – some Activechat projects even use free private cloud plans.
I'm not a computer geek and I do not have any technical background. Will I be able to install the platform and use the license?
Yes. At least, that’s what we are aiming for.
Installing the on-premises version of Activechat is pretty similar to a WordPress installation. The process is fully automated and requires minimum effort from your side.
You will be given detailed instructions on setting up your private cloud virtual machine and database, connecting your domains, and creating 3rd party accounts for various integrations like WhatsApp or Facebook Messenger.
What happens to my existing LTD account?
Nothing. All existing LTD accounts stay intact.
As we gradually sunset the public cloud service, existing LTD accounts will be transferred to a dedicated instance of Activechat, which we call the “Appsumo cloud”. You may experience some hiccups while we transfer your account to the new deployment system, but we will do our best to make the process as smooth as possible.
We are not forcing you to switch to an on-premises license, and you can keep using the cloud service with your LTD. No action is needed from you to keep your LTD account in its current state.
Please note though that this dedicated AppSumo service will not be getting future updates to the platform, as we plan to develop the on-premises version only from now on.
I've always supported you, bought 5-stack at AppSumo and then 5-stack live chat upgrade. What do I get for this?
First of all – a huge thank you! 🙏
We appreciate your early trust and support, so we are granting you this license for free. You can brand it and use it as a white-label solution for your own customers, with unlimited installations and unlimited projects.
Please contact us by sending an email to andrew@activechat.ai to get your license key and installation instructions. Please include your original AppSumo LTD coupons and live chat upgrade order number.
How much will it cost me to run an on-premises version of Activechat?
The on-premises version of Activechat runs on a virtual machine that requires very little resources. Most of our customers’ production servers with a substantial load (thousands of messages per day) can easily run on a $30/month virtual machine from Google ($12/month with a 3-year commitment).
Your exact spending will depend on the volume of conversations and amount of data stored in your projects. For some entry-level projects you could even use the free private cloud VMs available from a number of providers.
Check this link for a complete list of cloud service providers offering free tiers.
Can I re-sell it and brand with my own business name and logo?
Yes. The “Reseller” license offers you a complete white-label solution that can be branded with your company name.
Integrated Conversational AI suite
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Get your Reseller license now
UNLIMITED installationS - UNLIMITED PROJECTS and users
How is this "Reseller" license for LTD users different from your current "Company" and "Developer" licenses?
The “Reseller” license is specifically designed to suit the needs of our LTD audience. Essentially, it’s a complete white-label conversational AI platform that runs in a private cloud or on-premises. It includes everything that a “Company” license has but allows you to install and run an unlimited number of platform instances (the regular “Company” license allows only one installation).
Also, the “Reseller” license includes the billing system, which can be connected to your Stripe account. This allows you to charge your customers for using the product.
Compared to the “Developer” license, the “Reseller” license does not include the TypeScript source code, platform developer documentation, and phone support.
Compared to your current cloud LTD account, the “Reseller” license offers you a complete white-label solution that you can use to build conversational AI projects for your customers and charge them on a monthly or annual basis for using the product.
Can you transfer the data from my existing account to the on-premises version?
Absolutely! When you install your copy of Activechat, we will transfer everything from your existing LTD account – bots, teams, users, conversations, etc.
What do I need to run a copy of Activechat?
To install and run your personal copy of the platform, you will need:
- An account with a cloud service provider of your choice -OR- a computer with a 24-hour internet connection and a Linux operating system.
- A local copy of MongoDB Community Server -OR- an account with MongoDB Atlas.
- A license key that you obtain from us.
You will be given complete instructions on how to set up the platform, connect messaging channels, and we’ll do a quick introductory call with you (or your technical team) to explain core platform integration concepts.
What happens after I purchase the license?
Once you complete the purchase, there will be a number of things happening:
- We will set up an introductory call with you to help you get the most out of the platform.
- You will get a license key and installation instructions, depending on the installation type that you prefer.
- Once you create all required accounts with personal cloud service providers or set up a local machine on your company’s network, we will install the platform remotely and activate your license.
- After the installation, we will do the second call to check that all systems are OK and everything is in place for your project.
Depending on your installation type and requirements, the whole process can take from several hours to several days.
What happens to my existing LTD account?
Nothing. All existing LTD accounts stay intact.
As we gradually sunset the public cloud service, existing LTD accounts will be transferred to a dedicated instance of Activechat, which we call the “Appsumo cloud”. You may experience some hiccups while we transfer your account to the new deployment system, but we will do our best to make the process as smooth as possible.
We are not forcing you to switch to an on-premises license, and you can keep using the cloud service with your LTD. No action is needed from you to keep your LTD account in its current state.
Please note though that this dedicated AppSumo service will not be getting future updates to the platform, as we plan to develop the on-premises version only from now on.
I've always supported you, bought 5-stack at AppSumo and then 5-stack live chat upgrade. What do I get for this?
First of all – a huge thank you! 🙏
We appreciate your early trust and support, so we are granting you this license for free. You can brand it and use it as a white-label solution for your own customers, with unlimited installations and unlimited projects.
Please contact us by sending an email to andrew@activechat.ai to get your license key and installation instructions. Please include your original AppSumo LTD coupons and live chat upgrade order number.
How much will it cost me to run an on-premises version of Activechat?
The on-premises version of Activechat runs on a virtual machine that requires very little resources. Most of our customers’ production servers with a substantial load (thousands of messages per day) can easily run on a $30/month virtual machine from Google ($12/month with a 3-year commitment).
Your exact spending will depend on the volume of conversations and amount of data stored in your projects. For some entry-level projects you could even use the free private cloud VMs available from a number of providers.
Check this link for a complete list of cloud service providers offering free tiers.
Can I re-sell it and brand with my own business name and logo?
Yes. The “Reseller” license offers you a complete white-label solution that can be branded with your company name.
I'm not a computer geek and I do not have any technical background. Will I be able to run the platform and use the license?
Yes. At least, that’s what we are aiming for.
Installing the on-premises version of Activechat is pretty similar to a WordPress installation. The process is fully automated and requires minimum effort from your side.
You will be given detailed instructions on setting up your private cloud virtual machine and database, connecting your domains, and creating 3rd party accounts for various integrations like WhatsApp or Facebook Messenger.