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Editing, deleting, clearing the cart

Now it’s time to add more controls to our shopping cart that we built for chatbot users. Before someone checks out, it would be wise to give him or her some options to edit shopping cart – change quantity and also remove items and clear cart completely. Activechat Visual Bot Builder has specific block which allows you to do editing cart.


This block can be used to change quantity of items in the shopping cart. We’ll add three buttons to our DISPLAY CART block – “Change quantity”, “Remove item” and “Clear cart”. Here’s how it can look in your flow:

editing, deleting, clearing the cart


This block is really simple, and all it does is clearing the cart completely. After this block is triggered it would be wise to offer user an option to continue shopping, or get him to products or categories list immediately (see example above).

Here is our shopping cart in Messenger: