Accepting payments and sending invoices
Sending order updates
Sample Messenger store assistant
Intents and Entities
Building Dialogflow agent and connecting to Activechat
Sending user input to NLP engine
Triggering bot skills by intents and events
Working with entities
NLP best practices
Chatbots are great in growing your online shop revenue. Before Activechat complex chatbot integrations with e-commerce were costly and required lots of manual work. All this is in the past now. You can connect your Shopify store in a couple of mouse clicks and build advanced chatbot that will sell your products and serve your customers less that in a day.
Advanced e-commerce integration comes with Architect and higher plans. It allows you to build dynamic galleries with products and categories from your online shop, and also enables shopping cart functionality to collect orders from your chatbot audience. We’ll get to this in much more detail in our “Chatbots for e-commerce” course series, and currently we’ll just describe the process of shop integration.
We use private app to connect Shopify, so you will need API tokens for connection. Go to your Shopify store admin page and click “Apps” on the left. Next, click “Manage private apps” on the right.
Now click “Create a new private app” in the top right corner. Name your app (“Activechat” works good for this), set your email address for alerts and change permissions to Read/Write (we need write access to be able to put orders into your store from the chatbot). Click “Save” when done.
Confirm with “I understand, create the app” in the pop-up that appears, and you will get API keys for your new app. Copy these and paste into “Shopify” section of “Settings – Integrations” page within Activechat Bot Builder.
Don’t forget to put your Shopify store address into “Store” field and click “Connect”. You should immediately see the list of your product categories, products and product variations in the table below. In case you change your inventory – just click “Disconnect” and then “Connect” again to update these lists.The lists can be used for reference when building your bot, and we’ll get into much more details in “Chatbots for e-commerce” course.