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Activechat Essentials

E-commerce Chatbots

Advanced Chatbot Tools

Tracking code installation

Tracking page visits

Natural Language Chatbots

Intents and Entities

NLP contexts

Building Dialogflow agent and connecting to Activechat

Sending user input to NLP engine

Triggering bot skills by intents and events

Working with entities

Slot filling

Using contexts

NLP best practices 

Chat widget plugin

Building great chatbot is just a part of the work. Next, you have to get some users to come to that bot and discover it.

We do our best to help you get more bot users, and built a couple of Grow tools to help with this.

Chat widget plugin

If your bot runs on Facebook Messenger, you can effortlessly add it to your web site as live chat widget. We would even advise you to do so, maybe replacing the widget that you may already have. The reason is simple – when you use third party widgets, you lose your leads immediately when they leave your site. But with Messenger widget you have your customer in the bot as soon as she starts communicating, and you can continue this communication even when she leaves.

To add chat widget to your website, go to Grow tools tab in your bot settings and select “Chat widget plugin” on the left.

You will have to make some basic configuration for your chat plugin first:

  1. Paste your website domain for whitelisting with Facebook
  2. Select which page the widget would be associated with
  3. Optionally – set ref parameter to start bot from specific skill, select widget color and change greeting texts for logged in and logged out users.
  4. Set the delay (in seconds) before chat widget opens.

Now copy the code from the box and insert it anywhere in your website code. You’re done – now every user of your website will be able to start talking to your bot. Here’s how it looks like on the page:

As soon as user clicks “Chat now”, regular Facebook chat will open in the widget, and your bot will jump in.