Natural language training for customer care automation

Take the load off your human support team by automating repetitive tasks with natural language understanding. Choose what your AI agent should do in every situation – provide instant value with a simple response, trigger a sophisticated automation script or pass the conversation to a human.

Stop guessing and get actionable insights from conversations that are already happening by grouping them into topics automatically, and adding new phrases in a click of a mouse.

Our mission is to put the power of conversational AI into the hands of customer service leaders all over the world. We do this so that customer service teams could harness the power of machine learning to solve their day-to-day tasks and improve their routines.

See how it works

Watch this short (1m 30s) video to learn how your live chats can be easily automated.

Why customer's intent matters?

Up to 80% of your daily support requests require a simple response that can be easily automated. But you still rely on your human agents to understand what exactly the customer wants. This is where most chatbots and virtual assistants fail.

Activechat makes it easy to detect the Intent behind the customer’s message, and trigger a specific action based on this intent. Choose any option that fits the request best:

· Simple response – to provide an instant answer that does not require any further action (like in “What’s your opening times?”)

· Trigger skill – launch a sophisticated sequence of actions that may include additional questions to customer, accessing your CRM or database, processing data, etc. Fits best for tasks like appointment setting, lead generation, checking order statuses, accessing balance, and so on.

· Start live chat – choose this option to handle the conversation to a human agent for complex requests which are difficult to automate.

Automate anything. Visually.

Our state-of-the-art visual conversation builder is the most flexible among other chatbot platforms, and does not require any technical background to use – it’s as easy as a game of blocks!

Combine the power of natural language understanding with the reliability of streamlined flows to provide the best possible self-service experience to your customers.

Use 50+ conversation building blocks to connect your business frameworks, Google Sheets and Calendars, WooCommerce or Shopify stores and multiple other integrations, with zero coding skills required.

Adapt on the fly

The most challenging part in conversation automation is guessing what your customers could say.

With Activechat, guessing is a thing of the past. See the instant snapshot of messages sent by your customers to your live chats and bot conversations, grouped into topics automatically. Add these phrases to any of your automated skills to improve the quality of intent detection.

Virtual assistants need tools to learn and get better at what they do, and we help you do this on a day-to-day basis with the Insights feature.

Why choose us for customer service automation?

Start doing better customer service today

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