Cut costs and increase customer satisfaction at scale
Reducing waiting time and providing instant help increases customer satisfaction. Researchers say that customer satisfaction is more affected by the initial wait prior to the first interaction with the help desk than by any subsequent waiting times.
Use ready-made customer support chatbot templates to build smart support agents
Sign up, connect your knowledge base, connect Facebook or other messenger and you’re all set. Use pre-set templates for basic conversation and customize it with your own character. Watch actual conversations and add to the templates when necessary.
Our customer support chatbot templates integrate seamlessly into your existing back-end to fetch data from knowledge base or F.A.Q. and can be customized on-the-fly with extra questions and data without service interruption.
Sometimes bots fail. Although great conversational design can handle up to 80% of customer requests, you can escalate conversation to live support agents for instant resolution and add that data to your bot later.
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