Go beyond IVR. Provide first-class support and service with the help of natural language understanding AI and conversational automation.
Build cost-effective call center automation solutions with a perfect mix of human touch and advanced AI. Route incoming chats between live agents and chatbot skills and share the experience of the most skilled players across the whole team.
Eliminate mundane tasks by routing them to chatbot skills and engaging human agents only when necessary.
Save time spent by agents to look for answers and provide instant hints for common situations.
Analyze conversation archives to find the words that worked best across customers.
Take the load off of your human teams with the automation that adjusts on the fly.
Build smarter conversations that engage customers and do not put too much on your team’s plate. The technology is mature enough to be used in the majority of service and support use cases, so it’s time to start implementing it in your daily routines.
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