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Conversational AI for call centers
Go beyond IVR. Provide first-class support and service with the help of natural language understanding AI and conversational automation.
Build cost-effective call center automation solutions with a perfect mix of human touch and advanced AI. Route incoming chats between live agents and chatbot skills and share the experience of the most skilled players across the whole team.
Automate the routine
Eliminate mundane tasks by routing them to chatbot skills and engaging human agents only when necessary.
Share the knowledge
Save time spent by agents to look for answers and provide instant hints for common situations.
Find the right words
Analyze conversation archives to find the words that worked best across customers.
Reduce stress
Take the load off of your human teams with the automation that adjusts on the fly.
Improve your call center efficiency with the AI
Build smarter conversations that engage customers and do not put too much on your team’s plate. The technology is mature enough to be used in the majority of service and support use cases, so it’s time to start implementing it in your daily routines.
Start providing better customer service today
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CONTACT US
- 888-581-1873
- ask@activechat.ai
- 1013 Centre Road
Wilmington, DE 19805
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