Delight your customers with help desk that does the job. Take pressure off of your human support and sales teams with state-of-the-art conversational automation. Track customer sentiment and engage live chat teams when necessary. Improve sales by finding the right words for every customer.
With every conversation, brands make more sales and customers feel cared for. We believe that friends don’t need support tickets to help friends.
Once handled by a live chat agent a couple of times, any conversation can be automated easily and performed by a skill in the virtual assistant from now on. Customer’s sentiment is constantly tracked to prevent errors and call live chat agents if anything goes wrong.
Use 50+ conversation building blocks to connect your business frameworks, Google Sheets and Calendars, WooCommerce or Shopify stores and multiple other integrations, with zero coding skills required.
Every communication channel is handled in a single interface, both for live chat and for automation with virtual assistants. Customers are matched across channels automatically and you can pick the conversation where it's most convenient both for your customers and your agents.
Cut labor costs and reduce workload for your human teams by automating routine conversations with customers. Turn your support agents from typing monkeys into data analysts, and share the knowledge of best performing team members across the whole team in a mouse click.
Instead of purchasing three stand-alone products (chatbot platform, live chat solution and conversational analytics tool), ActiveChat does it all, while also reducing costs for system integration, on-boarding and staff training.
Track sentiment of your customers and step in immediately when things go wrong. No need to rely on NPS and ratings anymore (although they are available, together with funnel analytics and customer scoring).
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